Head of Creative

📋 Description

• • Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
• • Our Brand & Experience team builds the emotional connection between Deliveroo and our customers, riders, and partners.
• • With a deep understanding of our audience and a passion for creativity, we bring our brand to life across every touchpoint.
• • Whether it’s a push notification, social campaign, or packaging design—we craft compelling experiences that shape perceptions, spark engagement, and make Deliveroo a loved, global brand.
• • We’re looking for a Head of Creative to join our London team.
• • This is a hybrid role working 3 days a week from our London HQ.
• • In this role, you’ll set the creative vision for Deliveroo's global brand, leading a multidisciplinary team to deliver bold, high-impact work that drives measurable business success.
• • You’ll be joining the Brand & Experience team.
• • Sitting at the heart of our customer, rider, and partner touchpoints, we blend strategic thinking with creative excellence to shape perceptions and spark engagement worldwide.
• • Here’s what your day-to-day might look like:
• • Set the creative vision and strategy: Partner with Marketing, Product, and cross-functional stakeholders to define, evolve, and execute global creative strategies for major brand campaigns, product launches, and key initiatives.
• • Lead and develop talent: Build, mentor, and inspire a high-performing team of nine creatives (including three direct reports) across art direction, digital content, and copywriting, fostering an inclusive culture of growth and collaboration.
• • Champion creative excellence: Drive cross-functional collaboration with global and local teams, overseeing work from concept through execution to guarantee exceptional standards across every touchpoint.
• • Advance creative innovation: Partner with Creative Operations and Creative Technology to scale AI-enabled workflows, automation, and emerging tools (such as Figma Make, Figma AI, or Weave) that enhance team speed, quality, and efficiency.
• • Optimise team delivery and impact: Collaborate with Project Management to prioritise initiatives, allocate resources effectively, and keep the team ahead of creative, cultural, and technological trends.
• • WHAT YOU’LL NEED TO THRIVE
• • Essential
• • Creative Leadership: Significant experience leading high-performing multidisciplinary creative teams across both agency and in-house environments, with exceptional coaching and talent development skills.
• • Strategic & Hands-on Expertise: Strong expertise in brand strategy, creative direction, and digital content, supported by a portfolio demonstrating creative strategy that delivers measurable business impact.
• • Process & AI Integration: Deep understanding of the end-to-end creative process alongside practical experience embedding AI-powered creative tools and workflows into day-to-day team operations.
• • Stakeholder & Change Management: Outstanding communication skills with proven ability to influence senior leaders, collaborate cross-functionally, and navigate ambiguity in a fast-paced environment.
• • Execution & Balance: Excellent organisational skills with a strong creative instinct that balances ambitious, bold thinking with pragmatism and attention to detail.
• • Nice to Have
• • Experience operating within both technology and high-growth in-house creative environments.
• • Advanced proficiency with Figma and its AI capabilities, including Figma Make, Figma AI, and Weave.
• • WHY JOIN US?
• • At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
• • We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better.
• • Working here you can expect to:
• • Make a visible impact every day
• • Learn fast in an entrepreneurial environment
• • Build a career, not just a role
• • Deliver together in an inclusive culture