Job Overview
Location
Seattle, New York City, Boston, or Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Own the full client lifecycle for value-based care (VBC) clients, from initial VBC readiness assessment and business development support through onboarding, performance enablement, and long-term retention
- • Partner with Market Presidents who lead growth and own P&L to ensure seamless transition from pre-sale to post-sale activities, eliminating handoff gaps between Growth Ops and Customer Success
- • Design and own the operating model that connects pre-sale intelligence directly into post-sale transformation activities, ensuring insights from early engagement inform program deployment and post-sale learnings feed back into growth strategy
- • Lead a unified commercial operations function spanning Growth Ops and Customer Success, including pipeline systems, playbooks, tooling, and post-sale transformation infrastructure
- • Drive the shift from manual, relationship-dependent workflows to codified, scalable systems with automation and standardized playbooks to reduce operational risk and compound institutional knowledge
- • Build and own the feedback loop that translates client issues, escalations, and performance patterns into durable operational rules the team acts on consistently
- • Serve as the primary interface between clients and the Performance function, owning the feedback loop that informs program development, operational priorities, and outcome measurement
- • Own NPS as a lagging indicator of performance and engagement quality, not as a primary objective, and design feedback mechanisms that surface signal from the full client base
- • Develop and execute high-touch or scaled client engagement and remediation plans, activating broader organizational resources in a coordinated manner
- • Establish and uphold the operating philosophy that performance in value-based care is the mechanism for client satisfaction, not a trade-off
- • Recruit, build, and lead a team of Customer Success and Growth Ops professionals, providing strategic context and prioritization to translate execution into outcomes
- • Serve as the most senior relationship manager for enterprise clients, credible with C-suite and clinical leaders, acting as a player-coach or direct owner of key accounts
- • Own annual retention targets, including renewal contract execution, escalation strategy, and negotiation enablement
- • Partner with Performance, Finance, Markets, and Product teams to align performance improvement plans with contractual outcomes
- • Drive cross-sell and expansion motions within the existing client portfolio in coordination with Market Presidents
- • Own end-to-end strategy and execution for the digital-first client segment, building a scalable, lower-touch model leveraging automation and product-led engagement
- • Define segment-specific processes, service standards, and metrics distinct from enterprise relationship management
- • Travel up to 25% for in-person client engagements
🎯 Requirements
- • 10+ years in a high-performing healthcare customer success, market, or provider-facing leadership role
- • Deep fluency in value-based care, Medicare programs (MSSP, ACO REACH), and the clinical and financial levers that drive performance in risk-based contracts
- • Experience at an ACO, health system, or healthcare technology company operating in the value-based care space
- • Track record of scaling a team and function while maintaining service quality and increasing operational efficiency
- • Experience leveraging data and internal dashboards to develop strategy, identify performance risks, and drive accountability
- • Demonstrated ability to present to and influence clinical and executive-level leadership
🏖️ Benefits
- • Base Salary Range: $220,000 - $240,000
- • Eligible for a discretionary performance bonus and equity options
- • Competitive benefits package
Skills & Technologies
Go
Remote
$220k-240k
About Pearl Health, Inc.
Pearl Health is a technology company that provides data-driven tools to primary care physicians for managing value-based care contracts. Its platform aggregates and analyzes claims, clinical, and social data to identify high-risk patients, surface actionable insights, and track performance against quality and cost metrics. By offering workflows, benchmarking, and financial reconciliation, the company helps independent practices shift from fee-for-service to risk-sharing arrangements with Medicare Advantage and other payers, aiming to improve patient outcomes while increasing physician revenue.
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