Job Overview
Location
New York, NY (HQ)
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • Lead the Customer Success strategy for Ramp’s Enterprise and Strategic segments, driving spend activation, product adoption, and time-to-value for the company’s largest and most complex accounts.
- • Build, lead, and develop a high-performing team of Enterprise CSMs, establishing a culture of accountability, intellectual curiosity, and customer obsession while serving as the executive sponsor for escalations and strategic customer relationships.
- • Partner with Sales, Product, and Engineering to align post-sale execution with go-to-market motion, influence product roadmap through customer insights, and ensure seamless handoffs across the customer lifecycle.
- • Operationalize AI-augmented workflows across the CS motion—defining where AI should replace, augment, or defer to human interaction—and champion AI fluency as a core competency for the team.
- • Design and lead change management frameworks for multinational enterprises undergoing financial operations transformation, addressing global rollout sequencing, multi-stakeholder alignment, compliance, and legacy system migration.
🎯 Requirements
- • 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership, with at least 5 years in a senior leadership role managing enterprise or strategic accounts.
- • Proven experience leading change management and digital transformation initiatives within large multinational corporations, including navigating global rollouts, multi-entity structures, and executive stakeholder alignment.
- • Track record of building and scaling high-performing CS teams (20+ CSMs) with clear operating cadences, performance frameworks, and a culture of continuous improvement.
- • Deep expertise in enterprise activation metrics: spend activation, product adoption, time-to-value, net revenue retention, and customer health scoring.
- • Strong AI fluency—actively uses AI tools in work, has a clear point of view on AI’s role in customer success, and can drive adoption of AI-augmented workflows across a team.
- • Exceptional executive presence and communication skills, with the ability to engage C-suite stakeholders at Fortune 500 companies and translate complex organizational dynamics into actionable CS strategies.
🏖️ Benefits
- • 100% medical, dental & vision insurance coverage for employees, partially covered for dependents, plus One Medical annual membership.
- • 401k with employer match, Flexible PTO, Fertility HRA (up to $10,000 per year), and Parental Leave.
- • Unlimited AI token usage, Pet insurance, Health and Wellness stipend, and centralized home-office equipment ordering.
- • In-office perks: lunch, snacks, drinks, and more; Budget for intra-office travel; Relocation support to NYC or SF as needed.
Skills & Technologies
About Ramp Business Corporation
Ramp Business Corporation provides corporate finance automation software that combines corporate cards, expense management, bill payments, accounting integrations and procurement controls into one platform. The company issues physical and virtual cards, captures receipts via OCR, enforces spend policies, and offers real-time analytics to reduce costs. Founded in 2019 and headquartered in New York City, it serves businesses from startups to large enterprises, focusing on replacing legacy expense systems with automated workflows. Ramp earns interchange revenue from card transactions and subscription fees from its software suite.
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