Head of FCRA Operations and Compliance

Socure Inc.

Job Overview

Location

Hybrid - US

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end operational design and continuous improvement of Socure’s Consumer Reporting Agency (CRA) in full compliance with the Fair Credit Reporting Act (FCRA).
• Build and operationalize processes for handling consumer disclosure requests under Section 609 of the FCRA, ensuring timely, accurate, and legally compliant responses.
• Establish and maintain rigorous procedures for receiving, evaluating, and resolving consumer disputes, including coordinating reinvestigations with third-party data furnishers.
• Apply an AI-first mindset to automate and optimize CRA operations while maintaining strict adherence to federal and state regulatory requirements.
• Serve as the primary internal authority on FCRA regulations, providing actionable guidance to executive leadership, product teams, legal counsel, and engineering stakeholders.
• Interpret evolving regulatory expectations and translate them into enforceable business policies, procedures, and product design constraints.
• Assess the FCRA compliance risk of new data sources, product features, and use cases, advising on permissibility and mitigation strategies.
• Design and implement 1/2/3 LOD (Level of Detail) policies and processes to ensure regulatory compliance across all FCRA-facing functions.
• Lead and chair internal governance committees including Risk Management, Data Furnishing and Standards Monitoring, and Model Governance to identify, monitor, and mitigate FCRA compliance risks.
• Develop comprehensive training manuals, standard operating procedures (SOPs), and performance standards for CRA operations teams handling consumer- and client-facing activities.
• Ensure high-quality, compliant consumer interactions through structured training protocols and ongoing quality assurance measures.
• Collaborate cross-functionally with legal, product, technology, and operations teams to embed compliance into product development lifecycles.
• Drive the creation of a modern, scalable CRA function from the ground up, setting the foundation for transparency, accountability, and consumer protection in Socure’s identity verification platform.
• Maintain awareness of related regulations including ECOA, GLBA, and state-level statutory obligations to ensure holistic compliance posture.
• Act as the key point of contact for regulatory inquiries and internal audits related to CRA operations and consumer data practices.

🎯 Requirements

• 15+ years of progressive experience in FCRA operations and compliance, with at least 5 years in a senior leadership capacity
• Demonstrated experience working within or directly overseeing consumer reporting agencies, including standing up new CRA functions
• Deep expertise in FCRA, ECOA, GLBA, and state-level statutory and regulatory obligations
• Strong leadership experience managing cross-functional teams, including consumer operations, call centers, or processing groups
• Proven ability to collaborate across legal, product, technology, and operations functions
• Bachelor’s degree required; advanced degree and relevant certifications (e.g., CIPP/US, CRCM) are a plus

🏖️ Benefits

• Executive-level role with strategic impact
• Opportunity to help define and shape a modern CRA from the ground up
• Competitive compensation package, including equity and performance bonuses
• Comprehensive benefits including medical, dental, and 401(k)

Skills & Technologies

Hybrid

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Socure Inc.

Visit Website

About Socure Inc.

Socure Inc. provides digital identity verification and fraud prevention software for financial services, fintech, e-commerce and government clients. The platform applies machine learning and graph-based analytics to link and validate identity elements in real time, detecting synthetic identities, account takeover and document fraud. It integrates via APIs and SDKs for onboarding, KYC/AML compliance and transaction monitoring, aiming to reduce false positives and manual reviews while improving approval rates for legitimate users worldwide.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.