Job Overview
Location
Serbia
Job Type
Full-time
Category
Engineering
Date Posted
April 23, 2026
Full Job Description
📋 Description
- • As Head of Information Technology at Tide Platform Limited, you will lead and develop a multidisciplinary team of engineers and service desk colleagues, setting clear direction and fostering a culture of continuous improvement and operational excellence.
- • You will define and deliver a cloud-native, SaaS-first workplace technology strategy that scales with the business and improves staff productivity, while embedding Zero Trust security principles across workplace technology to protect company data and systems in a pragmatic, user-centred way.
- • The IT team at Tide is a small, high-impact group of around 20 people, combining a responsive service desk with strong project-based engineering capability, operating in a cloud-native environment with Google Workspace at the core, supporting a large, globally distributed workforce.
- • You will partner with senior stakeholders to understand business needs and translate them into reliable, secure, and efficient IT services, own and manage the IT budget, and establish key performance indicators (KPIs) to regularly analyse team performance data and make data-driven decisions for enhancements and optimisation.
🎯 Requirements
- • Minimum of 10 years of experience in implementing and managing enterprise engineering platforms
- • Proven experience in a senior leadership role within a technology-led organisation, ideally in fintech or regulated financial services
- • Strong technical background with deep experience in cloud-native environments, SaaS platforms, and modern workplace infrastructure, with experience in Google Workspace and the wider Google ecosystem strongly preferred
- • Practical experience with modern IT operating models, including configuration as code, automation, and Zero Trust security principles
- • Demonstrated ability to lead and develop teams, set clear technology strategy, and run IT support and engineering functions effectively
- • Strong analytical and problem-solving skills, with a focus on improving reliability, operational efficiency, and user experience
- • Clear and confident communicator, able to engage, challenge, and influence stakeholders at all levels of the organisation
- • Collaborative and inclusive leadership style, with a strong customer-first mindset and commitment to continuous improvement
🏖️ Benefits
- • Remote first working model
- • 25 days of paid annual leave
- • 3 paid days off for volunteering or learning and development activities
- • Private Health Insurance
- • Mental Health Support Platform
- • FitPass
- • Family and friendly leave (according to statutory)
- • Personal learning and development budget
- • Share Options
Skills & Technologies
About Tide Platform Limited
Tide Platform Limited is a UK-based financial technology company providing business banking services to small and medium-sized enterprises. It offers digital current accounts, expense cards, invoicing, accounting integrations, and credit products through a mobile-first platform. Operating under an e-money licence with banking services provided by ClearBank, Tide serves over 500,000 UK businesses. The company focuses on streamlining financial administration for entrepreneurs, freelancers, and growing companies through automated features and integrations with accounting software like Xero and FreeAgent.
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