Job Overview
Location
East Coast
Job Type
Full-time
Category
Operations
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • As Head of Onboarding, East at Vendpark Inc., you will own the end-to-end onboarding function that transforms signed property deals into live, revenue-generating operations, serving as the critical bridge between Sales, Operations, Product, and Customer Success to ensure seamless client transitions.
- • You will manage multiple concurrent property launches across East Coast markets, overseeing the full lifecycle from sales handoff through kickoff, configuration, go-live, and handoff to Account Management while maintaining on-time, on-budget delivery and high client satisfaction.
- • You will act as the central quarterback across cross-functional teams, defining and enforcing SLAs for transitions, resolving feature gaps with Product & Engineering, coordinating staffing and on-site execution with Operations, and ensuring handoff quality from Sales.
- • You will design scalable onboarding playbooks, checklists, and workflows to eliminate bottlenecks in data collection, signage, and tenant communications, while improving throughput and quality simultaneously across dozens of concurrent launches.
- • You will oversee configuration of rates, passes, validations, billing structures, data uploads, system setup, and third-party integrations (marketplaces, payments), ensuring accuracy and completeness before every go-live.
- • You will hire and manage onboarding coordinators as volume grows, delegating execution-heavy tasks while retaining ownership of outcomes and client experience, building a scalable team to support company growth.
- • You will build trusted relationships with property managers, asset managers, and tenant stakeholders, leading onboarding calls, managing expectations, navigating pushback, and owning escalations for complex or high-visibility clients.
- • You will drive predictable, repeatable, low-friction go-lives for 8–12+ concurrent onboardings without quality degradation, positioning onboarding as a competitive advantage rather than a bottleneck.
- • You will operate with high ownership, speed, and bias toward action in a fast-moving, high-growth environment, thriving on turning chaos into scalable systems across real-world infrastructure.
- • You will travel up to 30% of the time to support on-site implementations and stakeholder engagement across the East Coast region.
🎯 Requirements
- • 4–8+ years of experience in operations, client-facing roles, or project management with a proven ability to manage complex, multi-stakeholder engagements end-to-end.
- • Demonstrated success in building scalable processes from zero to one, including designing playbooks, workflows, and systems that improve throughput and quality.
- • Experience in finance (banking), consulting, or high-growth startup operations is strongly preferred; background in real estate, parking, or physical operations is a plus.
- • Exceptional organizational skills with the ability to manage multiple concurrent projects, timelines, and stakeholders without dropping details.
- • High judgment and comfort navigating ambiguity, tradeoffs, and client-specific edge cases, knowing when to standardize versus customize.
- • Client-facing expertise with high EQ, including managing expectations, pushing back when necessary, and building trust with difficult stakeholders.
- • Data-driven mindset with ability to work with messy data, recognize patterns, forecast capacity, and drive process improvement.
- • Scrappy, owner-mindset approach — taking initiative and thriving in fast-moving, sometimes ambiguous environments.
- • Willingness and ability to travel up to 30% of the time for on-site client engagements.
🏖️ Benefits
- • $135,000 base salary + equity participation in a fast-growing Series A company.
- • High ownership and direct impact on company growth, with opportunity to build a core function from the ground up.
- • Fast growth trajectory and close collaboration with leadership in a high-ownership, bias-for-action culture.
- • Opportunity to work with leading asset owners including Nuveen, Jamestown, and Federal Realty across 20+ cities.
- • Exposure to cutting-edge AI-powered parking platform technology leveraging automation, computer vision, and data.
- • Role critical to unlocking next phase of company growth as onboarding scales to support expanding market footprint.
Skills & Technologies
Onsite
About Vendpark Inc.
Vendpark Inc. offers a comprehensive platform designed to streamline vending machine operations. Their software provides tools for remote monitoring, inventory management, sales tracking, and maintenance scheduling, enabling operators to optimize efficiency and profitability. The platform integrates with various vending machine models and payment systems, offering a centralized solution for managing a distributed network of machines. Vendpark aims to reduce downtime, prevent stockouts, and provide actionable insights through data analytics, empowering vending businesses to make informed decisions and enhance customer satisfaction. Their services cater to both small-scale operators and large vending enterprises looking to leverage technology for business growth.
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