Head of Operations

Aspora, Inc.

Job Overview

Location

Bangalore

Job Type

Full-time

Full Job Description

📋 Description

• Build Aspora's Operations Center of Excellence across Remittances, NRI Banking, and Wealth.
• Partner closely with Product, Engineering, Compliance, Finance, and Support to make operations faster, more reliable, and more automated.
• Lead Aspora's Operations function across geographies.
• Own operational performance and compliance accuracy across payments, KYC/RFI workflows, escalations, and partner execution.
• Drive down cost per transaction as volume scales, without trading off compliance accuracy or customer trust.
• Build AI-first systems that convert manual work into automation, dashboards, internal tools, and auditable controls.
• Partner with Product, Engineering, Compliance, and Finance to improve workflows, controls, and customer outcomes.
• Build the people operating system for Ops: hiring, coaching, and developing future leaders.

🎯 Requirements

• 8+ years in operations, fintech, payments, banking, or another high-scale operational environment.
• You're an operator-builder. You redesign and scale processes, you don't just run them.
• Deeply customer-obsessed: you understand operations directly shape trust and product experience.
• Data-driven and hands-on with SQL, dashboards, and operational data to diagnose problems.
• First-principles thinker. You move from issue resolution to root-cause fixes and long-term systems.
• Hands-on enough to inspect detail, senior enough to build leaders and mechanisms that scale beyond you.

🏖️ Benefits

• Build the Operations Center of Excellence from the ground up for a fast-growing global fintech.
• Own operations across three high-impact product lines: Remittances, NRI Banking, and Wealth.
• Shape how immigrant communities move, manage, and grow money across borders.
• Build an AI-first operations model and the people engine behind Ops from scratch.
• Competitive salary, comprehensive benefits, and ESOPs aligned with Aspora's long-term vision.

Skills & Technologies

Onsite

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Aspora, Inc.

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About Aspora, Inc.

Aspora is a company focused on providing innovative solutions in the data analytics and artificial intelligence space. They specialize in developing advanced platforms that enable businesses to leverage their data for better decision-making, improved efficiency, and enhanced customer experiences. Their offerings typically include tools for data integration, analysis, visualization, and predictive modeling. Aspora aims to democratize access to powerful AI capabilities, allowing organizations of all sizes to unlock the full potential of their information assets. The company is committed to continuous research and development to stay at the forefront of technological advancements in AI and data science, offering scalable and adaptable solutions to meet evolving market needs.

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