Head of Operations

Bjak Technologies Sdn. Bhd.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As the Head of Operations at Bjakcareer, you will be instrumental in shaping and leading the operational backbone of one of Southeast Asia's most rapidly expanding fintech platforms. This is a pivotal role where your strategic vision and hands-on execution will directly influence customer satisfaction, drive company profitability, and accelerate our overall execution velocity. You will be entrusted with owning the strategy, execution, and people leadership across a diverse range of cross-functional teams, building and refining the systems that enable our continued scale across multiple geographies.
• Your core responsibility will be to **Drive Operational Strategy**. This involves defining and executing comprehensive operational strategies that not only support our ambitious growth targets but also align seamlessly with the overarching business objectives. You will be the architect of our operational future, ensuring that our processes and infrastructure are robust enough to handle increasing complexity and volume.
• A significant part of your role will be to **Run Daily Operations Smoothly**. This encompasses overseeing critical functions such as supply chain management, logistics, administrative operations, and customer service. The goal is to ensure frictionless execution across all touchpoints, minimizing disruptions and maximizing efficiency. You will be the guardian of our operational day-to-day, ensuring that everything runs like a well-oiled machine.
• You will **Lead Cross-Functional Teams** by hiring, mentoring, and developing a high-performing operations and administrative team. Fostering a culture of ownership, accountability, and continuous improvement will be paramount. You will inspire your team to reach their full potential and to embrace the company's mission with passion and dedication.
• A key focus will be to **Own Process Improvement**. This means proactively identifying operational bottlenecks, automating repetitive tasks wherever possible, and implementing innovative systems and technologies that reduce costs and significantly increase operational speed. You will be a champion for efficiency and innovation within the operations domain.
• You will **Champion Customer Experience** by leading the customer service function to deliver outstanding support. This includes not only setting high standards but also being willing to step in hands-on during high-stakes or critical customer situations to ensure resolution and maintain customer loyalty. Your commitment to customer satisfaction will be a defining characteristic of your leadership.
• You will **Support Company Admin & Internal Ops**, overseeing essential functions such as internal office management, meticulous document control, strategic vendor relations, and ensuring team compliance with company policies and procedures. This ensures a well-organized and compliant internal environment that supports our external-facing operations.
• Embracing our culture, you will **Work Flexibly and Lead By Example**. This means being ready to work during non-traditional hours, adapt to dynamic situations while on the go, and directly solve issues as they arise. Your willingness to be hands-on and lead from the front will set the tone for the entire operations team.
• Crucially, you will **Collaborate Across Departments**. This involves working closely with product development, human resources, finance, and regional teams to ensure operational excellence is embedded across all facets of the company. Your ability to foster strong interdepartmental relationships will be vital for holistic success.
• We believe you will thrive here if you **Think strategically but execute tactically**. You understand that no task is too big or too small if it directly contributes to achieving desired outcomes. You are **internally driven**, operating with initiative and a proactive mindset rather than waiting for explicit instructions. You **own problems end-to-end**, demonstrating a commitment to not just identifying issues but also fixing them at their root cause. You are adept at working **fast, independently, and thrive without a playbook**, comfortable navigating ambiguity and creating structure. You **reject mediocrity**, consistently striving to build scalable systems and refusing to settle for anything less than exceptional. You **stay composed under pressure**, leaning in and driving forward when challenges arise, inspiring confidence in others. You possess the ability to **bring clarity and structure into chaos**, excelling in high-speed, ambiguous environments. You **lead with decisiveness and humility**, actively listening, adapting to new information, and maintaining a laser focus on what truly moves the needle for the business. You are open to **giving and receiving feedback with honesty**, always aiming for personal and team improvement. You embody **extreme ownership**, caring deeply about the outcome and never passing the buck. Finally, you **love building teams, processes, and momentum from the ground up**, finding immense satisfaction in creating something impactful from its inception.

🎯 Requirements

• Bachelor's degree in Business, Operations, Supply Chain, or a related field (MBA is a significant plus).
• Minimum of 7 years of progressive experience in senior operations roles, with a strong preference for experience within high-growth technology or fintech companies.
• Demonstrated ability to lead and scale complex operations across multiple functions, including logistics, administration, customer experience, and supply chain management.
• Exceptional leadership, organizational, and problem-solving skills, with a proven track record of driving operational efficiency and effectiveness.
• Hands-on experience managing internal administrative functions and driving cross-functional execution in a fast-paced environment.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Must be based in Malaysia or willing to relocate to Malaysia.

🏖️ Benefits

• Competitive salary package complemented by performance-based bonuses that recognize and reward your contributions.
• A dynamic, casual, and flat-structured work culture that empowers high levels of ownership and direct impact.
• Comprehensive medical, dental, and vision benefits to ensure your well-being.
• Unparalleled opportunities for a fast learning curve and significant regional exposure within a leading fintech platform.
• Real responsibility and autonomy from day one, with your impact being direct, visible, and measurable.
• Access to a supportive and high-achieving team that deeply values excellence, speed, and tangible impact.

Skills & Technologies

Remote

Degree Required

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Bjak Technologies Sdn. Bhd.

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About Bjak Technologies Sdn. Bhd.

Bjak is a leading Malaysian digital insurance aggregator that simplifies the process of buying and renewing car and travel insurance. They offer a wide range of insurance products from various providers, allowing customers to compare prices and coverage easily online. Bjak focuses on leveraging technology to provide a seamless, transparent, and affordable insurance experience. Their platform aims to empower consumers by giving them more control and choice in managing their insurance needs, contributing to the growth of insurtech in the region.

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