Job Overview
Location
Malaysia
Job Type
Full-time
Category
Operations
Date Posted
May 3, 2026
Full Job Description
đź“‹ Description
- • As Head of Operations at Bjak Sdn. Bhd., you will shape and lead operations at one of Southeast Asia’s fastest-growing fintech platforms, directly impacting customer satisfaction, company profitability, and execution velocity by owning strategy, execution, and people leadership across cross-functional teams.
- • You will drive operational strategy, run daily operations smoothly by overseeing supply chain, logistics, admin ops, and customer service, lead and mentor a high-performing operations and admin team, own process improvement by identifying bottlenecks and automating systems, champion customer experience by leading customer service functions, support company admin and internal ops, work flexibly and lead by example, and collaborate across departments with product, HR, finance, and regional teams to ensure operational excellence.
- • Bjak builds superior application platforms globally with a mission to create successful businesses while contributing positively to society through efficiency. The company developed the first and leading insurance platform in Southeast Asia, serving over 8 million users, and is expanding into AI-integrated applications. The team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization where all members are expected to be hands-on and contribute directly to the mission.
- • You will thrive by thinking strategically but executing tactically, operating on initiative, owning problems end-to-end, working fast and independently without a playbook, rejecting mediocrity, staying composed under pressure, bringing clarity and structure to chaos, leading with decisiveness and humility, giving and receiving honest feedback, taking extreme ownership, and loving to build teams, processes, and momentum from the ground up—gaining real responsibility from day one with direct and visible impact.
🎯 Requirements
- • Bachelor's degree in Business, Operations, Supply Chain, or a related field (MBA is a plus)
- • 7+ years of experience in senior operations roles, preferably in high-growth or tech companies
- • Proven ability to lead and scale operations across logistics, admin, customer experience, and more
- • Strong leadership, organisational, and problem-solving skills
- • Hands-on experience managing internal admin and cross-functional execution
- • Excellent communication and stakeholder management skills
- • Based in Malaysia or open to relocation
🏖️ Benefits
- • Competitive salary and performance-based bonuses
- • Casual, flat-structured work culture with high ownership
- • Comprehensive medical, dental, and vision benefits
- • Fast learning curve and regional exposure
- • Real responsibility from day one - your impact is direct and visible
- • A team that values excellence, speed, and impact
Skills & Technologies
About Bjak Sdn. Bhd.
Bjak operates Malaysia’s largest digital auto-insurance marketplace, enabling instant price comparison and online purchase of motor coverage from leading insurers. The platform uses proprietary technology to simplify complex tariffs, deliver personalised quotes and e-policy issuance within minutes, eliminating paperwork and agent visits. Licensed by Bank Negara Malaysia, Bjak also offers road-tax renewal, accident assistance and claims support, serving millions of drivers nationwide while partnering with insurers to increase digital distribution efficiency and customer reach.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
2 months ago
Nimbly, Inc.
24 days ago
