Head of Product - Payments Performance

dLocal Limited

Job Overview

Location

Montevideo (Hybrid)

Job Type

Full-time

Full Job Description

📋 Description

• As the Head of Product – Payments Performance at dLocal, you will be at the forefront of optimizing our global payment operations, driving innovation, and ensuring unparalleled reliability and efficiency for our merchants.
• This pivotal role is responsible for the comprehensive strategy and execution across four critical pillars of our payment ecosystem: Fraud Prevention, Compliance Decisioning (encompassing sanctions, transaction monitoring, KYC/KYT), Routing (including smart routing and request orchestration), and Anomaly Detection & Alert Management.
• You will be instrumental in shaping dLocal's position as a leader in emerging market payments, directly impacting our ability to offer seamless, secure, and high-converting payment experiences to the world's largest companies.
• This is a senior, hands-on product leadership position, demanding a seasoned professional with deep expertise in payments performance, fraud mitigation, and compliance within the complex landscape of emerging markets.
• Your primary objective will be to define a clear and compelling product vision for payments performance, translating it into an actionable, prioritized roadmap that aligns with dLocal's strategic goals.
• You will lead and mentor a team of talented Product Managers, fostering their growth and ensuring the successful delivery of product initiatives.
• Collaboration is key: you will work intimately with cross-functional teams, including Engineering, AI & Decisions, Compliance, Fraud Operations, Customer Success, Payins, and Payouts, to ensure a cohesive and effective product strategy.
• Your leadership will directly contribute to making dLocal best-in-class in terms of approval rates, robust fraud control mechanisms, and overall operational resilience.
• You will champion a data-driven approach to product development, leveraging insights from performance metrics, customer feedback, and market trends to inform decision-making and identify opportunities for improvement.
• A significant part of your role will involve understanding the nuances of emerging markets, identifying unique challenges and opportunities related to payment performance, and developing tailored solutions.
• You will be responsible for the entire product lifecycle, from ideation and strategy development through to launch, iteration, and ongoing optimization.
• This includes conducting market research, competitive analysis, and user research to identify unmet needs and potential product enhancements.
• You will define key performance indicators (KPIs) for payments performance and track progress against these metrics, reporting on outcomes to senior leadership.
• You will oversee the development and implementation of sophisticated fraud detection and prevention strategies, utilizing machine learning and advanced analytics to stay ahead of evolving threats.
• In the realm of compliance, you will ensure our decisioning systems are robust, accurate, and compliant with global regulations, including sanctions screening, transaction monitoring, and Know Your Customer/Know Your Transaction processes.
• You will drive the strategy for intelligent routing and request orchestration, optimizing payment flows to maximize success rates and minimize latency.
• The anomaly detection and alert management function will be under your purview, ensuring proactive identification and resolution of issues that could impact payment performance or customer experience.
• You will foster a culture of continuous improvement within your product domain, encouraging experimentation and learning from both successes and failures.
• Your ability to translate complex technical concepts into clear business requirements and communicate effectively with stakeholders at all levels will be crucial.
• You will represent the Payments Performance product area internally and externally, acting as a subject matter expert.
• By joining dLocal, you become part of an exceptional global team, contributing to a company that empowers the world's leading brands to navigate and succeed in emerging markets.
• You will collaborate with over 1000 teammates from more than 30 nationalities, developing an international career that genuinely impacts millions of people's daily lives.
• dLocal is a place for builders who embrace challenges, prioritize customer needs, and thrive in a dynamic, fast-paced environment. If this resonates with you, you will find a fulfilling and impactful career here.

🎯 Requirements

• Proven track record of success in product management, specifically within the payments, fintech, or e-commerce industries, with a strong focus on performance-related aspects like fraud, compliance, and routing.
• Deep understanding of fraud prevention techniques, compliance regulations (e.g., AML, KYC, sanctions screening), and payment routing strategies, particularly in emerging markets.
• Experience leading and mentoring product teams, with a demonstrated ability to define product vision, strategy, and roadmaps.
• Strong analytical and problem-solving skills, with the ability to leverage data to drive product decisions and measure success.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate effectively across diverse teams.

🏖️ Benefits

• Opportunity to lead product strategy for a critical function in a high-growth, global fintech company.
• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Professional development and continuous learning opportunities.
• Hybrid work model based in Montevideo, offering flexibility and work-life balance.

Skills & Technologies

Hybrid

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dLocal Limited

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About dLocal Limited

dLocal Limited is a Uruguay-based fintech that provides cross-border payment infrastructure for emerging markets. It enables global merchants to accept and disburse funds in over 40 countries across Latin America, Africa, and Asia using local payment methods, currencies, and regulatory compliance through a single API integration.

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