Head of Revenue Operations

Loop Returns Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead and scale Loop’s Revenue Operations function to support rapid growth across Sales, Marketing, and Merchant Success teams.
• Report directly to the Chief Revenue Officer (CRO) and manage an established Revenue Operations team with clear ownership of outcomes.
• Enhance analytics and insights capabilities to drive data-informed decision-making across the Go-To-Market organization.
• Design and implement a more disciplined, scalable operating model that aligns processes, tools, and metrics across revenue-generating functions.
• Partner closely with GTM leadership, Finance, and Operations to ensure alignment on targets, forecasting, and performance tracking.
• Strengthen the foundation of existing RevOps systems, including CRM, billing, compensation, and reporting platforms, to improve efficiency and accuracy.
• Drive cross-functional initiatives to eliminate silos, reduce friction, and increase visibility into revenue performance metrics.
• Establish clear KPIs and dashboards that provide real-time visibility into pipeline health, conversion rates, customer retention, and revenue attribution.
• Own the end-to-end revenue forecasting process, ensuring alignment between sales activity, marketing campaigns, and merchant success outcomes.
• Evaluate and recommend new technologies or process improvements to enhance automation, data integrity, and operational scalability.
• Serve as a trusted advisor to leadership by translating complex data into actionable insights that influence business strategy.
• Maintain a high bar for ownership, execution, and accountability across all RevOps initiatives.
• Foster a culture of rigor, clarity, and continuous improvement within the Revenue Operations team.
• Ensure all RevOps activities comply with internal policies and external regulatory requirements related to data privacy and financial reporting.
• Collaborate with HR and Finance to design and refine sales compensation plans that incentivize desired behaviors and align with company goals.
• Act as the primary point of contact for revenue-related data queries from executive leadership and external stakeholders.
• Contribute to the development of Loop’s Blended Working Environment by operating effectively across distributed teams in the United States, select Canadian provinces, and the United Kingdom.
• Support the company’s mission by enabling scalable, repeatable, and predictable revenue growth through operational excellence.

🎯 Requirements

• Proven experience as a Head of Revenue Operations or similar senior RevOps leadership role in a high-growth company
• Deep expertise in CRM systems (e.g., Salesforce), revenue analytics platforms, and sales enablement tools
• Strong background in designing and implementing scalable revenue processes across Sales, Marketing, and Customer Success
• Demonstrated ability to influence cross-functional leadership and drive alignment without direct authority
• Experience building and leading high-performing RevOps teams
• Advanced proficiency in data analysis, forecasting, and reporting with a focus on revenue metrics

🏖️ Benefits

• Opportunity to work in a Blended Working Environment with flexibility across U.S., select Canadian provinces, and the U.K.
• Direct reporting line to the Chief Revenue Officer with high visibility into executive decision-making
• Role in shaping the future of revenue operations at a scaling company with significant growth trajectory
• Collaborative culture focused on intentional work practices and operational excellence

Skills & Technologies

Remote

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Loop Returns Inc.

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About Loop Returns Inc.

Loop Returns Inc. provides a software platform that automates product returns and exchanges for e-commerce retailers. Its cloud-based system integrates with Shopify, Magento and other storefronts to let shoppers initiate returns, print labels, select instant exchanges, and track status while merchants set policy rules, recover revenue through upsells, and analyze returns data. The company serves apparel, footwear and consumer-goods brands seeking to reduce logistics costs and improve customer experience.

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