Health Coach (6 Months, Fixed Term)

Eucalyptus Inc.

Job Overview

Location

SA - Remote - SA

Job Type

Full-time

Full Job Description

📋 Description

• Own and manage a caseload of patients delivering personalized 1:1 and occasional live group coaching aligned with clinical plans to drive sustainable behavioural change and meet patient satisfaction and retention KPIs.
• Proactively identify engagement opportunities based on patient clinical needs, milestone moments, and coaching judgment to enhance outcomes.
• Design and adapt coaching interventions in collaboration with clinical teams to improve patient engagement and provide feedback for service improvements.
• Test new coaching interventions focused on retention and satisfaction, then share learnings with the Health Coaching team to inform best practices.
• Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and service metrics.
• Act on patient feedback to elevate service quality and improve overall patient experience.
• Maintain accurate, timely documentation to ensure continuity of care and support quality assurance processes.
• Buddy and mentor new health coaches on safe, high-quality coaching practices and clinical protocols.
• Monitor personal performance data and patient outcomes to proactively adjust coaching approaches and identify patients at risk of disengaging.
• Participate in peer auditing and feedback sessions to uphold clinical coaching standards.
• Monitor patient safety risks and escalate clinical concerns promptly following established escalation protocols in collaboration with the clinical team.
• Identify and recommend clinically appropriate Juniper services and products that align with patient goals and treatment progression.
• Collaborate cross-functionally with dietitians, shop, community, and PES teams to support the broader patient care journey.
• Surface patient insights to the team and business to inform service improvements and operational decisions.
• Deliver high-quality coaching from day one in a fast-paced telehealth environment without requiring extended onboarding.
• Operate effectively in a dynamic digital health environment with evolving priorities and ambiguous workflows.
• Apply deep expertise in motivational interviewing and behaviour change frameworks to support long-term patient adherence and outcomes.
• Maintain strict adherence to clinical safety and governance standards while managing patient caseloads across multiple international markets.
• Contribute to a global healthcare mission by supporting over 350,000 patients across Australia, the UK, Germany, Japan, and Canada.

🎯 Requirements

• Accredited Practicing Dietitian (essential)
• Proven experience managing a patient caseload in a telehealth or digital health environment
• Demonstrated expertise in motivational interviewing and behaviour change frameworks
• Strong understanding of medicated weight management and clinical safety protocols
• Ability to deliver high-quality coaching from day one with minimal ramp-up
• Comfort operating in fast-paced, ambiguous digital health environments

🏖️ Benefits

• Contribute to a global mission of supporting 1 million patients in preventive healthcare over the next three years
• Work within a clinically validated, evidence-based digital health program with published research showing four-times greater weight loss outcomes
• Collaborate with a motivated team across multiple international markets and clinical disciplines
• Receive high ownership, continuous feedback, and dedicated development support in a rapidly scaling organization

Skills & Technologies

Remote

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Eucalyptus Inc.

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About Eucalyptus Inc.

Eucalyptus Inc. is a telehealth company operating digital clinics focused on men’s health, women’s health, fertility, and primary care. It provides online consultations, prescription delivery, and ongoing patient management through proprietary platforms. Founded in Australia in 2019 and headquartered in Sydney, the company combines medical oversight with direct-to-consumer pharmacy services to increase access to personalized healthcare across multiple therapeutic areas.

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