Health Coach (9 Months, Fixed Term)

Eucalyptus Inc.

Job Overview

Location

SA - Remote - SA

Job Type

Full-time

Full Job Description

📋 Description

• Manage a caseload of patients and deliver personalized 1:1 and occasional live group health coaching aligned with clinical plans to drive sustainable behavioral change and meet patient satisfaction and retention KPIs.
• Proactively identify engagement opportunities based on patient clinical needs, milestone moments, and coaching judgment to enhance outcomes.
• Design and adapt coaching interventions in collaboration with clinical teams to improve patient engagement and provide feedback for service improvement.
• Test new coaching interventions focused on retention and satisfaction, then share learnings with the Health Coaching team to inform best practices.
• Respond to patient queries and escalate concerns to appropriate internal teams within agreed SLAs and service metrics.
• Act on patient feedback to improve service quality and drive higher satisfaction scores.
• Maintain accurate, timely documentation to ensure continuity of care and support quality assurance processes.
• Mentor and buddy new health coaches to ensure safe, high-quality coaching practices are adopted from day one.
• Monitor personal performance data and patient outcomes to proactively adjust coaching approaches and identify patients at risk of disengagement.
• Participate in peer auditing and feedback sessions to uphold clinical coaching standards.
• Monitor patient safety risks and escalate clinical concerns promptly following established protocols in collaboration with the clinical team.
• Identify and recommend clinically appropriate Juniper services and products that align with patient goals and treatment progression.
• Collaborate cross-functionally with teams such as shop, community, and PES to support the broader patient care journey with coaching and dietitian input.
• Surface actionable patient insights to the team and business to inform service improvements and operational enhancements.
• Operate in a fast-paced digital health environment with evolving priorities, maintaining high standards of care under ambiguity.
• Deliver high-quality coaching from day one with minimal ramp-up, leveraging prior experience managing patient caseloads in telehealth settings.
• Apply deep expertise in motivational interviewing and evidence-based behavior change frameworks to support long-term patient adherence.
• Maintain strict adherence to clinical safety and governance protocols, demonstrating fluency in risk escalation and quality control.
• Hold personal accountability for patient retention, satisfaction, and clinical outcome metrics as core performance indicators.
• Work remotely across South Australia with full integration into a global, multi-market digital health team supporting patients in Australia, the UK, Germany, Japan, and Canada.

🎯 Requirements

• Accredited Practicing Dietitian (essential)
• Proven experience managing a patient caseload in a telehealth or digital health environment
• Demonstrated expertise in motivational interviewing and behavior change frameworks
• Strong understanding of medicated weight management and clinical safety protocols
• Ability to deliver high-quality coaching from day one with minimal onboarding
• Comfort operating in fast-paced, ambiguous digital health environments with evolving priorities

🏖️ Benefits

• Contribute to scaling a global digital healthcare ecosystem targeting 1 million patients in three years
• Work with a motivated team solving complex clinical and operational challenges at scale
• Receive high ownership, continuous feedback, and dedicated development support
• Be part of a company with NICE endorsement and clinical research backing its methods
• Join a growing family of digital healthcare clinics including Pilot, Kin, Software, and Compound
• Support patients across multiple international markets including Australia, the UK, Germany, Japan, and Canada

Skills & Technologies

Remote

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Eucalyptus Inc.

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About Eucalyptus Inc.

Eucalyptus Inc. is a telehealth company operating digital clinics focused on men’s health, women’s health, fertility, and primary care. It provides online consultations, prescription delivery, and ongoing patient management through proprietary platforms. Founded in Australia in 2019 and headquartered in Sydney, the company combines medical oversight with direct-to-consumer pharmacy services to increase access to personalized healthcare across multiple therapeutic areas.

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