Health Information Retrieval Operations Manager

Devoted Health, Inc.

Job Overview

Location

Remote USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Health Information Retrieval Operations Manager at Devoted Health, you will play a critical role in supporting medical record retrieval and management for the Risk Adjustment Operations team, ensuring accurate and efficient collection of medical charts across multiple initiatives while contributing to the External Audit Program’s end-to-end lifecycle.
• Your day-to-day responsibilities include overseeing and coordinating chart retrieval efforts, managing and analyzing performance metrics and dashboards to drive operational improvements, supporting EHR access expansion, improving provider record requests and attestations, identifying and resolving discrepancies, standardizing and documenting processes, and collaborating with cross-functional teams to enhance operational effectiveness.
• You will join Devoted Health’s Risk Adjustment Operations team, a mission-driven group focused on improving healthcare outcomes for older Americans through integrated, compassionate, and technology-enabled care. The company values diversity, collaboration, and innovation, and is committed to building a workforce that reflects the communities it serves.
• In this role, you will develop expertise in healthcare operations, audit preparation, regulatory compliance (including CMS and RADV), data-driven process improvement, and cross-functional leadership. You will gain hands-on experience with EHR systems, healthcare data platforms, and AI-native monitoring tools, positioning you for advancement in healthcare operations, compliance, or risk adjustment leadership.

🎯 Requirements

• Proven experience in healthcare operations management, particularly in audit preparation and medical record retrieval.
• Strong analytical skills and the ability to interpret complex regulatory requirements and audit standards.
• Experience managing performance metrics and dashboards to evaluate process effectiveness and drive continuous improvement, including identifying automation and efficiency opportunities.
• Effective project management techniques with experience managing multiple priorities and deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with demonstrated ability to collaborate across teams and serve as a liaison between the External Audit Program and internal departments like Clinical Data Acquisition and Network.
• Proficiency in various EHR systems and healthcare data management platforms.
• High comfort level pulling and analyzing data using spreadsheets, with experience or appetite to leverage database query tools.
• Initiative-driven mindset with strong problem-solving abilities and adaptability to changing situations and requirements.
• Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree preferred.
• Familiarity with CMS regulations, Medicare Advantage, and RADV audit processes is a plus.

🏖️ Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for all roles (excluding Director and above).
• Parental leave program.
• 401K program.
• Commitment to diversity, equity, and inclusion as part of Devoted Health’s mission to treat members like family.

Skills & Technologies

Remote

$73k-125k

Degree Required

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Devoted Health, Inc.

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About Devoted Health, Inc.

Devoted Health, Inc. operates as a Medicare Advantage health plan provider, offering comprehensive coverage, personalized care navigation, and integrated technology to seniors across the United States. The company combines clinical expertise, data analytics, and member support services to coordinate physician visits, prescription management, and preventive care, aiming to improve health outcomes and reduce unnecessary costs for its members.

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