Healthcare Technical Support

Ansible Health, Inc.

Job Overview

Location

Thailand

Job Type

Full-time

Full Job Description

📋 Description

• Provide technical support to patients and clinical teams, ensuring they are prepared for virtual appointments and equipped with the necessary technology.
• Handle general technical support duties, including troubleshooting and resolving issues with our tech stack and products.
• Collaborate with the Engineering Team to escalate and resolve issues requiring broader coordination and resolution.
• Present and take notes on technical meetings, specifically on issues encountered and plans to resolve them.
• Maintain a reliable, high-speed internet connection and handle tech support requests filed by clinicians or patients from end to end.
• Manage and organize various project tools, including GitLab, Azure DevOps, spreadsheets, bug trackers, and documents.
• Conduct tech calls for non-tech-savvy patients in the USA, guiding them through Android tablet usage and confirming settings through Samsung Knox.
• Work with RPM devices to ensure they are connected and transmitting accurate data.
• Run queries and check analytics using Azure’s CosmosDB or Device Analytics.
• Become extremely familiar with our proprietary app, tablets, RPM devices, and backend systems.
• Support clinical team with equipment setup and checking applied security policies.
• Ensure that patients are able to join their appointments through our tablet via Zoom.
• Verify data through Azure (Device Analytics and CosmosDB) as necessary.

🎯 Requirements

• Prior experience in a customer support role, such as Technical Support Specialist or Support Engineer.
• Expertise in Android Tablets, Samsung Knox Suite, and Knox Manage.
• Proficiency in managing Zoom Meetings and Zoom Phone.

🏖️ Benefits

• Flexible PTO.
• HMO coverage.

Skills & Technologies

Azure

GitLab

Android

Remote

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Ansible Health, Inc.

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About Ansible Health, Inc.

California-based healthcare technology company providing AI-driven clinical documentation and care coordination services to hospitals, physician groups, and health systems. Its platform automates medical coding, prior authorization, and clinical workflows, integrating with electronic health records to reduce administrative burden on clinicians. Founded in 2020, the company serves ambulatory and hospital clients nationwide with a focus on improving revenue cycle efficiency and patient outcomes through machine learning and natural language processing.

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