Job Overview
Location
Thailand
Job Type
Full-time
Category
Customer Support
Date Posted
April 3, 2026
Full Job Description
đź“‹ Description
- • As a Healthcare Technical Support Specialist at Ansible Health, you will play a critical role in ensuring seamless technology experiences for older adult patients in the USA and clinical teams, directly enabling access to remote patient monitoring and virtual care services that improve health outcomes for chronic disease management.
- • You will serve as the frontline technical liaison between patients, clinicians, and engineering teams, troubleshooting issues with Android tablets, RPM devices, Zoom, Athenahealth, and cloud-based systems to maintain uninterrupted care delivery and support the company’s mission of transforming healthcare through technology.
- • Handle end-to-end technical support requests from patients and clinicians via phone, email, or ticketing systems, documenting issues and resolutions in GitLab and Azure DevOps while ensuring timely follow-up until closure.
- • Guide patients (primarily older adults in the USA) through setup and daily use of Android tablets, including verifying device integrity and compliance via Samsung Knox Suite and Knox Manage.
- • Troubleshoot and validate connectivity and data transmission of remote patient monitoring (RPM) devices such as blood pressure monitors and pulse oximeters, ensuring accurate data flows into backend systems like Azure CosmosDB and Device Analytics.
- • Assist patients in joining virtual appointments via Zoom, providing step-by-step guidance on audio/video settings, meeting access, and troubleshooting common connectivity or usability issues.
- • Support clinical and support staff with technical challenges related to Athenahealth (e.g., visit modifications, check-in/out procedures), Google Workspace, and internal tools, enabling smooth virtual clinic operations.
- • Collaborate with Engineering and Program Management teams to escalate complex technical issues, participate in triage, and monitor resolution progress through ticketing systems until full closure.
- • Conduct and document technical meetings by taking detailed notes, presenting findings on recurring issues, and contributing to knowledge sharing and process improvement initiatives.
- • Maintain a reliable, high-speed internet connection and adhere to scheduled availability (Monday–Friday, 9am–6pm EST) to ensure consistent support coverage for patients and clinicians across time zones.
- • Develop deep familiarity with Ansible Health’s proprietary app, tablet configurations, RPM device ecosystems, and backend infrastructure to become a trusted technical resource.
- • Apply security best practices by assisting in verifying and enforcing device-level security policies, particularly around Samsung Knox and data privacy compliance.
- • Demonstrate adaptability and initiative in a fast-paced startup environment, embracing ambiguity and contributing to process refinement as tools and workflows evolve.
- • Ansible Health is a mission-driven, Series A healthcare technology startup backed by top-tier investors including Bessemer, First Round Capital, and AlleyCorp, uniting clinical leaders from institutions like Columbia, Johns Hopkins, Google, and Amazon to redesign chronic disease care.
- • The company combines elite clinical expertise with innovative technology to deliver scalable, personalized care, with research published in Nature and PLOS journals validating its impact on real patient outcomes.
- • You will join a diverse, remote-first team passionate about using technology not just to optimize metrics, but to genuinely improve the lives of patients managing chronic conditions such as COPD, heart failure, and diabetes.
- • This role offers the opportunity to grow at the intersection of healthcare and technology, gaining hands-on experience with clinical workflows, medical device integration, enterprise cloud platforms (Azure), and healthcare IT systems like Athenahealth—skills highly transferable to future roles in health tech, clinical informatics, or patient technology support.
- • You will develop advanced problem-solving and communication abilities by translating technical concepts for non-technical users (patients and clinicians), while building expertise in remote support, issue tracking, and cross-functional collaboration in a regulated healthcare environment.
🎯 Requirements
- • Prior experience in a customer or technical support role, such as Technical Support Specialist, Support Engineer, or Help Desk Technician, with a focus on end-user assistance.
- • Expertise in Android tablet management, including configuration, troubleshooting, and enforcement of security policies via Samsung Knox Suite and Knox Manage.
- • Proficiency in supporting Zoom Meetings and Zoom Phone, including scheduling, audio/video troubleshooting, and participant assistance in a healthcare or remote support context.
- • Familiarity with common medical devices used in remote patient monitoring, such as blood pressure monitors and pulse oximeters, and understanding of how they transmit data.
- • Experience with issue tracking and remote support platforms, particularly GitLab and Azure DevOps, including ticket creation, tracking, and resolution workflows.
- • Strong understanding of Google Workspace applications (Gmail, Calendar, Drive, Docs) and ability to assist users with common technical issues.
- • Excellent written and verbal English communication skills at C2 level, with the ability to explain technical concepts clearly to older adults and non-technical staff.
- • Strong problem-solving, organizational, and detail-oriented abilities, with capacity to manage multiple priorities and follow complex technical issues to resolution.
- • Healthcare setting experience is advantageous but not required; familiarity with clinical workflows or EHR systems like Athenahealth is a plus.
- • Positive, enthusiastic attitude and adaptability to thrive in a dynamic, ambiguous startup environment where processes evolve rapidly.
🏖️ Benefits
- • Flexible Paid Time Off (PTO) policy allowing for rest, recovery, and personal time management in a remote-first culture.
- • HMO health coverage provided to support employee well-being and access to medical care.
- • Fully remote role based in Thailand, enabling work from home with no relocation required and flexibility in daily schedule within EST hours.
- • Opportunity to work with cutting-edge health technology at a mission-driven startup backed by prominent venture capital firms, contributing to meaningful improvements in chronic disease care.
- • Exposure to enterprise-grade tools and systems including Azure CosmosDB, Samsung Knox, Athenahealth, and GitLab, building valuable technical and domain-specific expertise.
- • Professional growth through collaboration with clinical experts, engineers, and product leaders from top institutions, fostering interdisciplinary learning in health tech.
Skills & Technologies
Azure
GitLab
Android
Remote
About Ansible Health, Inc.
California-based healthcare technology company providing AI-driven clinical documentation and care coordination services to hospitals, physician groups, and health systems. Its platform automates medical coding, prior authorization, and clinical workflows, integrating with electronic health records to reduce administrative burden on clinicians. Founded in 2020, the company serves ambulatory and hospital clients nationwide with a focus on improving revenue cycle efficiency and patient outcomes through machine learning and natural language processing.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
