Help Desk Analyst 1

📋 Description

• • As a Help Desk Analyst 1 at WEX Inc., you will serve as the first point of contact for technical support, providing fast and effective assistance to end users across the organization. Your role is critical in maintaining smooth IT operations by resolving incidents and service requests efficiently, directly contributing to user productivity and satisfaction.
• • Day to day, you will manage incidents and service requests via the IT portal, phone, and chat; log and track tickets in the IT Service Management System; use remote takeover tools to diagnose and resolve issues; support Microsoft desktop/server environments, Active Directory, Office, and G-Suite; maintain asset databases; document solutions in the knowledge base; mentor newer team members; and communicate clearly with users about resolution timelines and progress.
• • WEX Inc. is a global leader in financial technology solutions, serving customers with innovative payment and fleet management systems. The Technology Service Desk team ensures seamless internal operations by delivering reliable, customer-focused IT support that enables employees to work effectively and securely.
• • In this role, you will develop strong technical troubleshooting skills, deepen your understanding of enterprise IT environments, gain hands-on experience with ITSM tools and remote support technologies, and build valuable customer service and communication abilities — laying a foundation for growth into higher-level IT support or specialist roles.