Job Overview
Location
Remote
Job Type
Full-time
Category
Operations
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • As a Help Desk IT Support Specialist at Careerswift AI Inc., you will be the first point of contact for employees experiencing technical issues, ensuring quick resolution and minimal disruption to productivity in a fully remote US-based role.
- • You will handle incoming support tickets via Zendesk, Jira, or ServiceNow, troubleshoot hardware and software problems on Windows and macOS, manage user accounts through Active Directory and Microsoft 365, and resolve networking issues including VPN, DNS, and TCP/IP connectivity.
- • You will maintain the internal knowledge base by documenting solutions clearly and escalate complex or recurring problems to appropriate teams with full context to prevent repeat incidents.
- • The role offers the opportunity to grow technical expertise in enterprise IT environments, improve communication skills by translating technical concepts into plain language, and develop autonomy in managing a support queue independently.
- • Careerswift AI Inc. is a technology-driven company focused on AI-powered career solutions, relying on reliable IT support to keep operations running smoothly across its distributed workforce.
- • You will contribute directly to employee satisfaction and operational continuity by ensuring that technology enables rather than hinders work, making this role essential to daily business function.
🎯 Requirements
- • At least 1 year of experience in IT support or a helpdesk role
- • Hands-on experience with Windows and macOS operating systems
- • Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)
- • Basic understanding of networking concepts including VPN, DNS, and TCP/IP
- • Ability to explain technical issues in plain language without making users feel uncomfortable
- • Comfortable working independently and managing your ticket queue without constant supervision
🏖️ Benefits
- • Fully remote position open to candidates anywhere in the United States
- • Opportunity to work with modern IT tools and platforms including Active Directory, Microsoft 365, and leading ticketing systems
- • Chance to develop both technical and communication skills in a supportive, autonomous environment
- • Role critical to company operations with clear impact on employee productivity and satisfaction
- • Potential for skill growth in enterprise IT support within an innovative AI-focused organization
- • Structured path to handle increasing complexity in support cases over time
Skills & Technologies
About Careerswift AI Inc.
Careerswift AI is an AI-powered talent acquisition platform designed to streamline and optimize the hiring process for businesses. It leverages artificial intelligence to automate tasks such as candidate sourcing, screening, interview scheduling, and communication. The platform aims to reduce time-to-hire, improve candidate experience, and enhance the quality of hires by providing intelligent insights and analytics to recruiters and hiring managers. Careerswift AI operates within the human resources technology (HR Tech) industry, offering a comprehensive solution for modern recruitment challenges.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
21 days ago
