Job Overview
Location
Remote, Philippines
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 16, 2026
Full Job Description
đź“‹ Description
- • We are looking for a Home-Based Benefits Reporting and Implementation Coordinator to join our DCX team.
- • In this role, you will provide technology support to internal teams and clients, manage online enrollment systems, support system implementation processes, and contribute to project coordination involving benefits technology platforms.
- • This role is ideal for someone who enjoys problem-solving, learning new software, wearing multiple hats, and delivering accurate, detail-oriented support in a deadline-driven environment.
- • The ideal candidate will have a highly proficient communication skill, be organized and deadline-driven, detail-oriented and accurate, adaptable and proactive, and tech-savvy and resourceful.
- • The candidate will provide expertise with all facets of the Employee Navigator platform, implement and maintain standard internal processes for data collection templates and client-specific benefit rules, complete testing scenarios during implementation to ensure system accuracy, coordinate with service providers to set up Electronic Data Interface as appropriate, provide technology education and enrollment support during open enrollment periods, provide support to internal Account Executives and Benefit Strategists regarding technology needs, and create and maintain process workflow associated with the Benefits technology implementation process.
🎯 Requirements
- • Highly Proficient Communicator: Strong verbal and written English communication skills with the ability to effectively collaborate with clients, vendors, and internal teams.
- • Organized & Deadline-Driven: Comfortable working in a fast-paced, deadline-centric role while managing multiple priorities and responsibilities.
- • Detail-Oriented & Accurate: Ensures accuracy when managing data, testing systems, documentation, and implementation processes.
- • Adaptable & Proactive: Thrives in dynamic environments, responds effectively to unexpected changes, and proactively resolves issues.
- • Tech-Savvy & Resourceful: Comfortable learning new platforms, systems, and software tools while handling varied operational responsibilities.
- • Education: Bachelor’s Degree in Information Systems, or equivalent.
- • Experience: 4-5 years of experience in a technology/systems role in the health insurance industry.
- • Language Proficiency: Strong verbal, written, and English communication skills.
- • Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
- • Technical Skills: Must have experience on a PC and have an advanced working knowledge of software to accomplish tasks, software proficiency must include the Microsoft Office suite of products, including Excel, Word, Outlook, and Publisher, must also have a dynamic and proficient ability to learn new software applications, experience with Employee Navigator software (Preferred).
🏖️ Benefits
- • Industry-leading salary packages
- • Permanent work-from-home setup
- • Company equipment provided
- • Internet stipends upon regularization
- • HMO Coverage
- • PTO credits and service incentive leaves
- • Major spring and winter company live events
- • Monthly employee appreciation virtual events
- • Company-provided career skills training courses
- • A company culture focused on your personal and professional growth
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Delegate CX Inc.
Delegate CX Inc. is an offshore staffing company that supplies fully managed customer experience teams for fast-growing e-commerce and SaaS brands. It recruits, trains, and embeds English-speaking support agents who work remotely from the Philippines under the client’s brand voice and processes. The firm handles performance management, QA, and workforce scheduling while the client retains day-to-day control. Services span live chat, email, voice, social media, and technical support, designed to cut labor costs and scale 24/7 coverage. Founded in 2021, it is headquartered in Austin, Texas, with operations offices in Manila.
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