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This position was posted on November 13, 2025 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Alabama Remote
Job Type
Full-time
Category
Customer Support
Date Posted
November 13, 2025
Full Job Description
đź“‹ Description
- • Be the first voice our residential customers hear when their home services—video, phone, or internet—hit a snag. As a Home Services Advocate I, you own every interaction from the first “Hello” to the final “Thank you,” turning frustration into loyalty and one-time callers into lifelong C Spire fans.
- • Resolve billing mysteries, equipment hiccups, and service interruptions with a disciplined, detail-obsessed mindset. You’ll juggle call-handle time, first-call resolution, and customer-satisfaction targets without ever letting the human on the other end feel like a metric.
- • Master our digital-first tool set: CRMs, handheld diagnostics, video-component simulators, and cloud-based knowledge bases. You’ll toggle between platforms mid-call, entering flawless notes while translating “blinking red light” into plain-English next steps.
- • Troubleshoot like a tech whisperer—whether it’s a misbehaving set-top box, a router that refuses to route, or a landline that’s gone silent. When the fix is beyond a remote reset, you’ll schedule a field tech with surgical precision, ensuring the customer knows exactly who is coming, when, and why.
- • Keep your finger on the pulse of C Spire’s ever-evolving product suite and competitor moves. You’ll be the walking, talking comparison chart who can explain why our fiber is faster, our channel lineup richer, and our pricing smarter.
- • Protect company assets by spotting fraud patterns and unnecessary risk before they become expensive problems. Your sharp eye saves dollars and safeguards customer trust.
- • Collaborate across teams—network ops, field services, billing, and sales—to weave a seamless support fabric. Your Slack pings and escalation notes are crisp, actionable, and always on time.
- • Embrace continuous learning through tailored learning paths, micro-courses, and lunch-and-learns. From IPv6 basics to the latest streaming-app updates, you’ll be the teammate everyone taps for “How do I…?”
- • Champion our Vision (“Be the best at what we do”) and Mission (“Improve lives through technology”) in every interaction. Your voice carries the culture of customer obsession that landed C Spire on Forbes’ America’s Best Midsize Employers list—multiple times.
- • Work a flexible schedule that includes Saturdays, all from the comfort of your Alabama home office. Your organized, distraction-free workspace meets our security and dress-code standards while keeping you steps away from the coffee pot.
🎯 Requirements
- • High-school diploma or recognized equivalent
- • 2+ years of customer service or general business experience
- • Strong communication, reading, spelling, and typing skills
- • High comfort level with technology-based solutions and products
- • Preferred: 4-year college degree or troubleshooting/telecommunications experience
🏖️ Benefits
- • Competitive compensation package with 401(k) match
- • Blue Cross Blue Shield health insurance and Teladoc telemedicine
- • Complimentary C Spire wireless service and device
- • Tuition assistance and WellBeacon wellness program
Skills & Technologies
About Telapex Inc.
Telapex Inc., operating as C Spire Telapex, provides integrated telecommunications infrastructure, data transport, wireless backhaul, and fiber-optic services across the Southeastern United States. The company builds and manages high-capacity networks for carriers, enterprises, and government agencies, delivering dark fiber, lit services, and colocation solutions. Originally founded as Telapex, the firm became a C Spire subsidiary, combining regional construction expertise with expanded financial resources to extend its fiber footprint and support 5G, cloud, and broadband initiatives while maintaining carrier-neutral operations.
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