Job Overview
Location
Remote Nationwide
Job Type
Full-time
Category
Product Management
Date Posted
June 25, 2026
Full Job Description
đź“‹ Description
- • Support members during Humana’s Annual Enrollment Period (AEP) by processing applications and enrolling them on company platforms.
- • Transmit enrollment information accurately to the Centers for Medicare and Medicaid Services (CMS) in compliance with federal regulations.
- • Perform administrative, clerical, and operational tasks including reviewing reports and making adjustments, additions, or deletions based on CMS guidelines.
- • Resolve member inquiries, issues, and concerns with empathy and a customer-focused approach.
- • Handle 20–30 inbound calls per day from potential members, agents, and providers to answer questions and resolve enrollment-related issues.
- • Update or correct application information to ensure seamless system integration and prevent gaps in member care access.
- • Collaborate with agents to identify and fix incomplete or incorrectly completed applications.
- • Work in a results-oriented production environment requiring multitasking and simultaneous use of multiple computer applications.
- • Maintain strict attention to detail when handling sensitive personal and confidential member data.
- • Complete a 100% virtual training program lasting 4–6 weeks, with mandatory attendance during scheduled hours (8:00 a.m. – 4:30 p.m. Eastern Time, Monday through Friday).
- • After training, work shifts between 6:00 a.m. and 6:00 p.m. Eastern Time, including weekend availability as needed.
- • Operate from a dedicated, secure home workspace with a minimum internet connection speed of 25 Mbps download / 10 Mbps upload.
- • Adhere to CMS requirements, including having an established credit history verified through Experian for access to Medicare eligibility systems.
- • Opportunities exist for overtime hours based on business needs.
- • Seasonal assignments typically last 60 to 180 days, with potential for cross-training and future full-time consideration.
- • Work a scheduled 40 hours per week during the seasonal term.
🎯 Requirements
- • Must reside in the Central or Eastern time zone
- • Prior customer service or operations work experience
- • Experience using multiple computer applications and performing multiple tasks simultaneously in a production-based environment
- • Demonstrated attention to detail
- • Minimum internet speed of 25 Mbps download / 10 Mbps upload and a dedicated secure home workspace
🏖️ Benefits
- • Competitive hourly compensation with an annual pay range of $39,000 – $49,400
- • 100% remote work with no daily commute
- • Extensive 100% virtual training program to ensure readiness for role responsibilities
- • 401(k) Retirement Savings Plan option
- • Employee Assistance Program and Work Life Services
- • Access to national and local discounts on computers, vacations, phones, and retail shopping
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Humana Inc.
Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.
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