Implementation Associate

Pylon Labs Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• As an Implementation Associate at Pylon Labs Inc., you will play a critical role in ensuring seamless onboarding of new customers by managing end-to-end migrations of their support and customer success workflows onto Pylon’s B2B post-sales platform, directly contributing to customer success and product adoption.
• Day to day, you will run migrations from start to finish—translating customer processes, enabling team adoption, migrating historical data, becoming a product expert within your first week, serving as the go-to resource for customer questions across basic and advanced use cases, and managing 20+ simultaneous migrations while maintaining a zero-failure track record.
• You will join a small but mighty, flat-hierarchy Solutions Engineering team at Pylon Labs, a Series B-backed company (a16z, BCV, General Catalyst, Y Combinator) trusted by over 1,300 companies including Linear, Cognition (Windsurf), Modal Labs, and Incident.io to power real-time B2B post-sales operations through conversational data and intelligence.
• In this role, you will rapidly develop deep product fluency in Pylon, gain expertise in legacy support systems like Zendesk and Intercom, sharpen your customer-facing communication and project management skills, and grow into a trusted advisor who drives successful customer outcomes through technical and process mastery.

🎯 Requirements

• Located in (or willing to relocate to) San Francisco and excited about working in-person
• Organized, very hard-working, and fast, with ability to juggle 20+ migrations simultaneously
• Comfortable regularly interacting with customers over chat and video
• Detail-oriented and a fast learner, capable of becoming a product expert quickly
• Team player mindset with ability to thrive in a flat hierarchy where the best idea wins
• Technical background and appetite for technology is a big plus
• Previous experience managing support systems and/or implementing SaaS products is a big plus

🏖️ Benefits

• Fully covered medical, dental, and vision insurance for employees
• 401(k) retirement plan
• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend

Skills & Technologies

Junior

Remote

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Pylon Labs Inc.

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About Pylon Labs Inc.

Pylon Labs is a San Francisco–based software company founded in 2021 that builds an AI-native customer operations platform for B2B SaaS teams. Its product unifies support, success, and revenue workflows by ingesting data from Slack, Teams, email, CRMs, and ticketing systems, then applying large-language-model agents to auto-resolve tickets, summarize conversations, and drive upsell alerts. The system integrates with Salesforce, HubSpot, Zendesk, and Snowflake, enabling companies to reduce response times, improve retention, and surface expansion opportunities without adding headcount. Pylon serves venture-backed startups and public software firms across North America and Europe.

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