Implementation Consultant (New York)

Levelpath Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Join Levelpath, a rapidly growing AI procurement platform, as an Implementation Consultant and play a pivotal role in shaping the success of our global enterprise clients. In this dynamic position, you will be instrumental in guiding customers through the entire lifecycle of their engagement with our innovative solution, from initial pre-sales support to seamless onboarding, successful implementation, and ongoing value realization. This is a unique opportunity to immerse yourself in the world of modern procurement, leveraging cutting-edge AI technology to solve complex business challenges and drive significant savings for our clients.
• As a key member of our customer-obsessed solutions team, you will be at the forefront of tackling procurement challenges head-on. Your primary responsibility will be to build deep, lasting relationships with both prospective and existing customers, understanding their unique business needs and demonstrating how Levelpath can revolutionize their procurement processes. You will act as a trusted advisor, providing expert guidance and support throughout the implementation phase, ensuring a smooth and efficient transition to our platform.
• A significant part of your role will involve strategic planning, building, optimizing, and scaling our internal processes, assets, and systems, particularly Zendesk and Salesforce, to effectively serve our enterprise accounts. This requires a proactive and detail-oriented approach to process improvement, ensuring that our operational framework can support our ambitious growth trajectory and deliver exceptional customer experiences.
• You will be responsible for developing comprehensive best practice guides and product documentation. These resources will empower our customers to maximize their use of Levelpath, ensuring they can unlock the full potential of our AI-driven procurement capabilities. Your ability to translate complex technical features into clear, actionable guidance will be crucial for customer adoption and satisfaction.
• Identifying and nurturing champions within customer organizations is another vital aspect of this role. By building strong relationships with key business stakeholders, you will foster a deeper understanding of Levelpath's value proposition and ensure alignment across different departments, driving broader adoption and impact.
• You will actively contribute to the development and launch of new solution offerings by collaborating closely with the sales team. This involves understanding market needs, translating them into product requirements, and supporting the go-to-market strategy to ensure successful adoption by our clients.
• Furthermore, you will serve as the crucial link between our customers and our product and engineering teams. By representing the voice of the customer, you will provide invaluable insights and feedback, directly influencing our product roadmap and ensuring that Levelpath continues to evolve to meet the ever-changing demands of the procurement landscape.
• Driving and supporting customer health through the monitoring of adoption metrics is essential. You will proactively identify areas where customers may need additional support or guidance, implementing strategies to enhance their engagement and ensure they are deriving maximum value from the platform.
• A core component of your success will be your ability to collaborate closely with customers to define their specific success metrics. You will then translate their feedback and performance data into actionable product insights for our development team, ensuring a continuous cycle of improvement and innovation.
• This role offers a unique opportunity to be part of a high-impact, customer-centric team that is redefining procurement. You will gain exposure to a wide range of industries and business models, developing a deep understanding of enterprise procurement challenges and solutions. Your work will directly contribute to the success of our clients, helping them achieve significant cost savings, enhance operational efficiency, and gain greater control and intelligence over their spend.
• The ideal candidate is a proactive problem-solver with a passion for technology and a genuine desire to help customers succeed. You are comfortable navigating complex environments, learning quickly, and applying your knowledge to drive tangible results. If you are an early riser, ready for your next adventure, and thrive in a fast-paced, collaborative setting, we encourage you to apply.
• This full-time position is based in our vibrant New York City office, offering a fantastic opportunity to work with a talented and motivated team dedicated to making procurement delightful. You will be empowered to take ownership of your work, contribute meaningfully to our company's mission, and grow your career in a supportive and innovative environment.

🎯 Requirements

• 4+ years of experience in a customer-facing/customer-management role, preferably within B2B SaaS.
• Demonstrated experience in problem-solving with meticulous attention to detail and a proven ability to improve processes.
• Strong written and verbal communication skills, with the ability to articulate complex ideas clearly and build rapport with diverse stakeholders.
• Adaptability and the ability to thrive in a fast-paced, dynamic startup environment, managing multiple workstreams effectively.
• Bachelor's degree (BA or BS) in a relevant field.

🏖️ Benefits

• Comprehensive 100% Medical, dental, and vision insurance coverage.
• Generous Flexible Paid Time Off (PTO), Parental Leave, and Sick Leave policies.
• Competitive compensation package including salary and equity.
• 401k retirement savings plan.
• Commuter benefits to ease your daily travel.

Skills & Technologies

Onsite

$120k-170k

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Levelpath Inc.

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About Levelpath Inc.

Levelpath builds a cloud procurement platform that unifies supplier discovery, intake, sourcing, contract and vendor management for mid-market and enterprise teams. The system uses AI to automate workflows, enforce policies and surface savings opportunities while providing employees a consumer-like experience to request goods and services. Founded in 2022 by former Workday executives, the company aims to replace fragmented spreadsheets and legacy tools with a single, mobile-first workspace for all indirect purchasing activities.

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