Implementation Manager

Flagright Inc.

Job Overview

Location

San Francisco, USA

Job Type

Full-time

Full Job Description

📋 Description

• Own end-to-end execution of complex enterprise implementations for Flagright’s AI compliance platform, managing project plans, critical paths, workstream coordination, and risk logs to ensure on-time, surprise-free go-lives.
• Lead discovery and solution design sessions with enterprise customers to understand their financial crime compliance needs, translate requirements into technical implementation plans, and configure the Flagright platform accordingly.
• Guide customers through technical integration processes including API connections, data migration, backfills, and validation to ensure production-ready setups aligned with their operational and regulatory environments.
• Manage multi-stakeholder delivery across customer teams, internal engineering, and product, aligning priorities, setting clear expectations, and driving decisions among groups with competing interests.
• Plan and execute dry runs and cutover events, transitioning configurations from testing to live production environments while minimizing disruption and ensuring system stability.
• Develop and deliver training programs and runbooks to enable customer teams to operate the Flagright platform independently post-launch, reducing dependency on Flagright support.
• Provide hypercare support during the critical post-go-live period, rapidly resolving issues, monitoring system performance, and ensuring stable operations before transitioning to ongoing customer success management.
• Proactively identify, escalate, and mitigate risks and issues throughout the implementation lifecycle, preventing customer impact through early detection and resolution.
• Work remotely on Mondays and Fridays, with in-office collaboration required on other days in San Francisco, supporting enterprise clients across North America and globally.
• Collaborate closely with Customer Success Managers who own customer relationships, while maintaining full ownership of delivery execution, timelines, and technical outcomes.
• Operate with high autonomy in a fast-paced, low-bureaucracy environment, managing multiple high-stakes implementations simultaneously with minimal supervision.
• Maintain clear, precise written and verbal communication in English to effectively engage with technical and non-technical stakeholders across global organizations.
• Ensure all implementations comply with financial data security and privacy standards, including GDPR and PCI-DSS, and align with industry-specific regulatory expectations.
• Leverage technical fluency in APIs, data pipelines, and cloud systems to conduct credible technical discussions with engineers and customers, without requiring coding expertise.
• Participate in occasional travel for customer site visits, team gatherings, or critical implementation milestones as needed.
• Contribute to continuous improvement of implementation processes by documenting lessons learned and refining playbooks based on real-world deployment experiences.

🎯 Requirements

• 3-5 years of experience in delivery, implementation, or technical project management for B2B software sold to enterprise customers
• Proven track record of personally owning complex software implementations from kickoff to live, stable production state
• Strong project management skills: building and owning project plans, managing critical paths, tracking dependencies, and driving multi-stakeholder projects to completion
• Technical fluency with APIs, data migration, and integrations; ability to hold credible technical conversations with engineers and customers
• Excellent written and verbal communication skills in English
• Demonstrated ability to work independently, take ownership, and meet deadlines consistently in ambiguous, fast-moving environments

🏖️ Benefits

• Housing subsidy for employees living within 1 mile of the San Francisco office
• Equity from day 1 at a Y Combinator-backed startup
• Direct exposure to leadership and influence on go-to-market strategy
• Work alongside a top-tier team including professionals from Y Combinator, ex-AWS, and Palantir
• Low-bureaucracy environment with minimal meetings and asynchronous communication culture
• Product with clear, real-world differentiation in the financial crime compliance space

Skills & Technologies

AWS

Remote

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Flagright Inc.

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About Flagright Inc.

Flagright provides AI-powered anti-money laundering and fraud prevention software for fintechs and banks. Its platform offers real-time transaction monitoring, sanctions screening, case management, and regulatory reporting through a no-code interface, enabling compliance teams to detect and investigate suspicious activity efficiently. The company serves neobanks, crypto exchanges, and payment providers globally, helping them meet AML, CFT, and KYC regulations while reducing false positives and operational overhead.

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