Job Overview
Location
United States
Job Type
Full-time
Category
Software Engineering
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Lead end-to-end implementation of Optro’s audit, risk, ESG, and InfoSec platform from sales handoff to system go-live for customers including 7 of the Fortune 10.
- • Develop deep product expertise to guide customers through each phase of the implementation lifecycle, including kickoff, design, configuration, user acceptance testing, and operationalization.
- • Gather, interpret, and translate customer requirements related to compliance workflows, cybersecurity controls, risk assessments, evidence collection, and issue management into configurable Optro solutions.
- • Serve as primary project manager for small, medium, and large-scale implementation projects, ensuring timely delivery of all project deliverables and adherence to defined milestones.
- • Advise clients on industry best practices for implementing compliance frameworks such as SOC 2, ISO 27001, NIST, PCI, and HIPAA within Optro’s platform.
- • Maintain accurate project status updates and coordinate internal resources alongside client stakeholders to ensure alignment and timely execution.
- • Build trusted advisory relationships with customers at all organizational levels using diplomatic communication, influence, and negotiation skills.
- • Act as a consultative partner to help clients clarify complex objectives, ask targeted questions, and translate business needs into practical technical configurations.
- • Manage multiple client implementations simultaneously with strong organizational and time management skills under limited supervision.
- • Utilize intermediate to expert Excel skills to support data analysis, reporting, and documentation throughout the implementation process.
- • Ensure all implementations align with Optro’s core values of customer obsession, gritty resilience, drive for innovation, win-together culture, and growth mindset.
- • Communicate effectively across phone, email, and online platforms with clarity, professionalism, and patience to maintain strong client relationships.
- • Adapt quickly in a fast-paced, evolving SaaS environment requiring constant learning and responsiveness to changing client and product demands.
- • Work remotely across the United States with full autonomy to manage workload and prioritize tasks independently.
- • Collaborate with sales, product, and engineering teams to ensure smooth transitions and feedback loops between customer needs and product capabilities.
- • Contribute to continuous improvement of implementation methodologies by sharing insights from client engagements and identifying opportunities for standardization and efficiency.
- • Support client success by ensuring systems are fully operationalized and customers achieve tangible value from Optro’s platform post-go-live.
🎯 Requirements
- • 3+ years of experience in IT compliance, cybersecurity, IT audit, internal audit, external audit, risk management, or GRC with direct involvement in implementing, configuring, or rolling out audit, risk, compliance, or cybersecurity systems
- • Experience with compliance frameworks or security standards such as SOC 2, ISO 27001, NIST, PCI, HIPAA, or similar frameworks
- • Strong consultative skills with ability to guide customers through complex requirements, clarify objectives, and translate needs into implementation decisions
- • Excellent interpersonal, verbal, and written communication skills with emphasis on phone, email, and online communications
- • Intermediate to expert Excel skills
- • Bachelor’s Degree in Computer Science, Information Systems, Cybersecurity, or a related field
🏖️ Benefits
- • $200/month stipend for anything that enhances your life (Live Your Best Life)
- • Comprehensive employee health coverage
- • 401(k) with company match
- • Flexible vacation for exempt roles / Accrued vacation for non-exempt roles
Skills & Technologies
Senior
Remote
Degree Required
About Optro Inc.
Optro is a technology company focused on revolutionizing the way businesses manage and leverage their data. They provide an AI-powered platform designed to automate data operations, enabling organizations to extract deeper insights, improve data quality, and accelerate data-driven decision-making. Their solution addresses common challenges in data integration, transformation, and governance, making complex data processes more accessible and efficient. Optro serves a wide range of industries, empowering them to unlock the full potential of their data assets for competitive advantage and operational excellence.
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