Implementation Project Manager

Scale Army

Job Overview

Location

Egypt

Job Type

Contract

Full Job Description

📋 Description

• Own the end-to-end implementation project plan for new enterprise clients, including milestones, owners, deadlines, and dependencies, ensuring all onboarding activities are tracked and updated in real time.
• Serve as the primary client-facing point of contact during onboarding, scheduling meetings, sending weekly status updates, and providing clear, actionable answers to client questions about progress and next steps.
• Drive client-side execution by chasing critical deliverables such as OAuth grants, API keys, Google Sheets population, Snowflake/BigQuery share invites, and stakeholder availability to prevent technical work from being blocked.
• Translate complex technical requirements from Solutions Engineers into clear, non-technical client communications that build confidence and ensure alignment on action items.
• Act as the operational hub between Customer Success, Solutions Engineering, Data Engineering, and Data Science teams, ensuring seamless handoffs and eliminating delays in cross-functional workflows.
• Maintain a single source of truth for all onboarding clients using tools like Jira, Notion, and Vitally, tracking lifecycle stage, next action owner, and blockers to time-to-value.
• Run weekly cross-functional working sessions between Customer Success and Integrations teams to surface stuck tickets, confirm ETAs, and equip CSMs with talking points for client conversations.
• Manage Jira workflows on behalf of Customer Success Managers: open tickets scoped by Solutions Engineers, assign to correct owners, chase status updates, and close loops with CSMs.
• Continue project management for in-flight work post-go-live, including new connector additions, connector migrations (e.g., Amazon Vendor Central, Walmart Connect API), model refreshes, and custom data requests — relieving CSMs of administrative burden.
• Lead the client-facing resolution process when connectors break or require reauthentication: schedule calls, send reminders, track fixes, confirm successful implementation, and communicate outcomes to clients.
• Produce client-ready project recaps and status summaries for Quarterly Business Reviews (QBRs), executive updates, and renewal conversations.
• Build and maintain onboarding trackers, portfolio dashboards, and lightweight tooling in Notion, Vitally, and Google Sheets to provide Customer Success with real-time pipeline visibility.
• Own and continuously update the implementation playbook, kickoff templates, status-update templates, and client-facing collateral to reflect platform evolution and team best practices.
• Identify recurring process friction in onboarding workflows and partner with Solutions Engineering and Integrations Lead to propose and implement systemic fixes that prevent repeated delays.
• Operate exclusively during U.S. business hours (9AM–5PM EST) to align with client time zones and ensure timely communication and responsiveness.
• Leverage AI-assisted tools such as Claude, ChatGPT, or Granola to accelerate personal workflow and improve efficiency in documentation, communication, and task tracking.
• Collaborate closely with technical teams without needing to be technical — asking sharp clarifying questions, understanding technical explanations, and translating them accurately for non-technical clients.
• Maintain exceptional written and spoken English proficiency across all client and internal communications via email, Slack, Jira, Notion, and video calls.

🎯 Requirements

• 3–5+ years of client-facing project management or technical program management experience in B2B SaaS, marketing technology, analytics, or data platforms
• Active PMP, PRINCE2, CAPM, CSM, or equivalent project management certification
• Proven experience running kickoff calls, status meetings, and executive updates with mid-market and enterprise clients, with strong written follow-through in email and Slack
• Demonstrated ability to manage multiple parallel workstreams using project plans, checklists, and trackers rather than relying on memory
• Excellent written and spoken English proficiency for daily communication with U.S.-based clients and internal teams
• Comfort operating in fast-moving, high-growth environments where processes are still being defined and your input shapes the playbook

🏖️ Benefits

• Fully remote work from home with flexibility to work within U.S. business hours (9AM–5PM EST)
• Opportunity to shape a newly created role with direct visibility to the Director of Customer Success and close partnership with Solutions Engineering
• High-impact position at a cutting-edge marketing analytics company reshaping how top consumer brands allocate media spend
• Collaborative, mission-driven team environment with autonomy to build systems and processes that scale
• Exposure to advanced marketing data platforms including Meta, Google, Amazon, TikTok, Shopify, Snowflake, and BigQuery
• Use of AI-assisted tools (Claude, ChatGPT, Granola) to enhance productivity and workflow efficiency

Skills & Technologies

OAuth

Remote

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About Scale Army

Scale Army Careers is a remote-talent marketplace that sources, vets and places top sales, marketing and technical professionals across Latin America and Africa into full-time roles with high-growth U.S. companies. Operating under the same umbrella as Scale Army, the platform pairs candidates with vetted 40-hour-per-week engagements, provides onboarding guidance, monthly check-ins and equipment stipends, and channels consistently strong performers into progressively higher-impact opportunities to build long-term, dollar-based careers.

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