Implementation Specialist

SpryPoint Services Inc.

Job Overview

Location

Atlanta, GA

Job Type

Full-time

Full Job Description

📋 Description

• As an Implementation Specialist at SpryPoint, you will be at the forefront of modernizing the utility industry, a sector critical to powering communities across the Americas. SpryPoint is a rapidly scaling, award-winning software company recognized by Deloitte as a Technology Fast 50 Canada Recipient and a Fast 500 North America Recipient. We are dedicated to transforming how utilities serve their customers and manage their operations through our first and only truly cloud-native customer service and operations platform. Founded by industry veterans in 2011, SpryPoint has grown into a significant player with over 300 employees, serving more than 100 utility clients throughout North America and the Caribbean. Our mission is to empower utility leaders with technology solutions that exceed the limitations of inefficient legacy systems and evolving customer expectations.
• In this pivotal role, you will work directly with our utility clients to implement SpryPoint's cutting-edge enterprise applications, including SpryCIS, SpryEngage, SpryMobile, and SpryWallet. These solutions are designed to modernize the entire meter-to-cash process, enhancing efficiency and customer satisfaction. Your primary responsibility will be to ensure a smooth, successful, and timely transition for our clients as they adopt our transformative platform. This involves understanding their unique business processes, configuring our software to meet their specific needs, and providing comprehensive training and support.
• You will be instrumental in driving customer success by acting as a trusted advisor and subject matter expert on SpryPoint's platform. This includes gathering detailed requirements from clients, translating those requirements into actionable implementation plans, and managing the execution of these plans. You'll collaborate closely with client stakeholders, including IT departments, operational teams, and executive leadership, to ensure alignment and buy-in throughout the implementation lifecycle. Your ability to communicate complex technical concepts in a clear and understandable manner will be crucial for building strong client relationships and fostering confidence in our solutions.
• The role demands a proactive and detail-oriented approach. You will be responsible for configuring and customizing the SpryPoint platform to align with each utility's specific workflows, data structures, and reporting needs. This may involve working with various modules of our suite, such as billing, customer engagement, mobile workforce management, and payment processing. You will also play a key role in data migration activities, ensuring that historical data is accurately and securely transferred to the new system. Post-implementation, you will provide ongoing support and guidance, helping clients to maximize the value they derive from our platform and troubleshoot any issues that may arise.
• Beyond the technical aspects, this role requires strong project management skills. You will be expected to manage multiple implementation projects simultaneously, adhering to strict timelines and budgets. This includes developing project schedules, tracking progress, identifying and mitigating risks, and reporting on project status to both internal teams and client stakeholders. Your ability to anticipate challenges and develop effective solutions will be vital to the success of each project.
• SpryPoint is committed to an 'updates, not upgrades' philosophy, emphasizing user-centric design and an unwavering focus on customer success. As an Implementation Specialist, you will embody these principles, ensuring that our clients not only adopt the technology but also embrace it as a tool for significant operational improvement and enhanced community service. Your contributions will directly impact the efficiency and effectiveness of essential services that power communities, making this a highly rewarding career path. This is an opportunity to join a dynamic, high-growth company backed by strategic investments from Norwest Venture Partners and Insight Partners, and to be part of a team that is truly making a difference in a vital industry.
• This is a hybrid position. Initially, you will be required to work from our downtown Atlanta office five days per week for an intensive 16-week training period. Following this initial phase, the role will transition to a hybrid model, requiring three days per week in the Atlanta office, with the remaining time dedicated to client site visits across North America, which may constitute 25-50% of your time. This travel is essential for building strong client relationships and ensuring successful on-site project delivery.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent practical experience.
• Proven experience in software implementation, project management, or a client-facing technical role, preferably within the enterprise software or utility sector.
• Strong understanding of business processes, particularly in areas like customer service, billing, or operations management.
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively engage with diverse stakeholders at all levels.
• Proficiency in configuring and customizing software applications, with a willingness to learn SpryPoint's proprietary platform.
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.

🏖️ Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and company holidays.
• Opportunities for professional development and career advancement within a rapidly growing company.
• Hybrid work model after initial training period, offering flexibility.
• Travel opportunities across North America to work with diverse utility clients.

Skills & Technologies

Hybrid

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SpryPoint Services Inc.

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About SpryPoint Services Inc.

SpryPoint Services Inc. provides a new generation of customer service and operations software, empowering utilities to contend with the industry’s rapid pace of change. Their platform streamlines meter-to-cash processes, reducing friction from field operations to back-office tasks. Serving utilities across the Americas, SpryPoint offers solutions for water, sewer, electric, and gas sectors. The company's platform includes an omnichannel customer portal and integrated payment processing. SpryPoint's dedication to modernizing CIS systems is reflected in their recognition as a 2025 Deloitte Technology Fast 500™ company in North America, highlighting their growth and innovation.

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