In-Field Account Manager, Birmingham

Deliveroo Holdings plc

Job Overview

Location

Birmingham - Main Office

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary business owner for independent restaurants, retailers, and grocers in the Midlands region, collaborating with site and midmarket account managers to drive performance improvements.
• Conduct comprehensive business reviews with partners to assess performance, identify growth opportunities, and deliver tailored coaching to enhance their self-service capabilities on the Deliveroo platform.
• Proactively re-engage with offline partners to diagnose and resolve operational or commercial issues, restoring their presence on the platform and maximizing marketplace participation.
• Act as the subject matter expert on independent account growth strategies, providing guidance and upskilling to the wider Account Management team to elevate overall team effectiveness.
• Maintain accurate, detailed records of all partner interactions, meetings, and actions in Salesforce, ensuring clear documentation for seamless handovers and consistent follow-up.
• Operate primarily in the field across Birmingham and surrounding cities, spending 3–4 days per week visiting partner locations while working 1–2 days per week from the Birmingham office or remotely.
• Partner closely with the Head of Account Management and City Manager to align regional objectives with broader UK & Ireland commercial goals.
• Drive commercial outcomes by focusing on core operational basics, increasing partner retention, and expanding product adoption among independent businesses.
• Leverage deep local market knowledge to tailor approaches to the unique needs of independent partners across diverse urban and suburban environments.
• Represent Deliveroo as a trusted advisor to restaurant and retail partners, building long-term relationships grounded in mutual growth and platform value.
• Ensure all activities support Deliveroo’s mission to connect consumers with food and products by making access more convenient and enjoyable for all stakeholders in the marketplace.
• Maintain a high standard of organization and autonomy, managing a dynamic portfolio of partners with minimal supervision while meeting strict performance targets.
• Utilize a valid UK driving licence and personal vehicle to travel efficiently between partner locations and the Birmingham office.

🎯 Requirements

• Proven experience in account/relationship management or a strategic partnerships role
• Effective relationship-building and communication skills
• Track record of delivering outstanding commercial results
• Strong commercial acumen, results and target-oriented
• Self-starter, hard worker and well organised, enjoys working autonomously and having a mixture of field-based (3-4 days per week) and office/home working (1-2 days per week)
• Possess a valid UK driving licence and a vehicle

🏖️ Benefits

• Healthcare benefits
• Well-being support
• Parental leave
• Pension contributions
• Generous annual leave allowances
• Time off to support a charitable cause of your choice

Skills & Technologies

Onsite

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Deliveroo Holdings plc

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About Deliveroo Holdings plc

Deliveroo operates an online food-delivery marketplace connecting consumers with restaurants and grocery retailers through a logistics network of riders. Founded in 2013 in London, the platform processes orders via mobile and web, manages dispatch, and provides data analytics to partners. Revenue comes from commissions, delivery fees, and subscription memberships. It serves urban markets across Europe, Asia-Pacific, and the Middle East, holding licenses as a technology intermediary and courier service provider.

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