Inbound Contact Representative

Humana Inc.

Job Overview

Location

Remote Nationwide

Job Type

Full-time

Full Job Description

📋 Description

• The Inbound Contact Representative 1 Intern role supports Humana’s mission to put health first by assisting TRICARE beneficiaries and providers with benefit inquiries, issue resolution, and member education as part of the DOW SkillBridge or Military Spouse Fellowship programs.
• Day-to-day responsibilities include recording member interactions, escalating unresolved grievances, delivering consistent customer service, acting as a customer advocate, prioritizing workloads, and independently solving problems while managing multiple competing priorities in a remote environment.
• You will join a supportive team at Humana Inc., a leading U.S. healthcare company serving millions through insurance and CenterWell services, with opportunities to collaborate with healthcare, HR, and IT professionals while contributing to business outcomes impacting military families and veterans.
• This internship offers hands-on experience in federal healthcare operations, customer service excellence, and remote work proficiency, with virtual training, mentorship, and networking opportunities to build skills transferable to civilian careers in healthcare, government contracting, or customer support.

🎯 Requirements

• Must be a transitioning military service member eligible for DOW SkillBridge or a military spouse eligible for the Military Spouse Fellowship Program
• U.S. Citizenship required per Department of Defense contract
• Must obtain and maintain government security clearance via National Background Investigation Services (NBIS)
• Minimum one year of professional customer service experience
• Proficiency with Microsoft Office Suite (Word, Outlook, PowerPoint, Excel) and ability to navigate multiple systems while troubleshooting technical issues remotely

🏖️ Benefits

• Remote work from home with flexible scheduling after training (8-hour shifts between 8:00 AM – 7:00 PM local time, Monday–Friday)
• Comprehensive virtual training (6–8 weeks) with cameras required, including paid company holidays and no time off permitted during training except observed holidays
• Internet stipend for employees in California, Illinois, Montana, or South Dakota; Humana provides telephone equipment for home office setup
• Networking opportunities during the internship/fellowship and access to Humana’s mission-driven culture focused on serving military personnel, veterans, and their families

Skills & Technologies

Remote

Degree Required

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Humana Inc.

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About Humana Inc.

Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.

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