Job Overview
Location
United States - Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 12, 2026
Full Job Description
📋 Description
- • As an Inbound Customer Service Representative at Inizio Medical, you will represent a leading biotechnology company by handling inbound and outbound telecommunications to support patient engagement, clinical trial enrollment, and product information services, playing a vital role in improving patient access to treatments and support programs.
- • Day to day, you will enroll qualified patients into support programs, triage callers to appropriate resources, intake product quality complaints or adverse events, provide program-level information, pre-screen volunteers for clinical trials, enroll participants in educational seminars, and collect demographic data for fulfillment, all while maintaining strict adherence to quality standards, scripts, and HIPAA confidentiality guidelines.
- • You will join Inizio Engage, a strategic healthcare engagement partner with a global workforce that combines local expertise, data, science, and technology to deliver bespoke patient and provider engagement solutions for top biotechnology clients, recognized as a Best Place to Work in BioPharma and Certified Great Place to Work for multiple years.
- • In this role, you will develop strong communication, organizational, and tele-management skills, gain experience in healthcare customer service and patient support programs, and contribute to meaningful patient outcomes while working in a collaborative, values-driven culture that emphasizes empowerment, integrity, and innovation.
Skills & Technologies
About Inizio Medical
Inizio is a global healthcare consulting and commercialization partner that supports pharmaceutical, biotech, and medical-device companies from early development through to market. It combines scientific, commercial, and patient-experience expertise to accelerate clinical programs, craft launch strategies, and deliver multichannel engagement, data analytics, and medical communications. Services span market access, regulatory, medical affairs, brand strategy, creative, and digital solutions across the product lifecycle. Operating from offices in North America, Europe, and Asia-Pacific, Inizio integrates specialized agencies and technology platforms to help clients improve patient outcomes and commercial performance in an evolving healthcare landscape.
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