Job Overview
Location
Menlo Park
Job Type
Full-time
Category
Product Management
Date Posted
July 14, 2026
Full Job Description
đź“‹ Description
- • Inbound Solutions Lead will define the methodology, standards, and reusable frameworks for how Hippocratic AI configures and deploys inbound solutions, the model that every deployment strategist and Forward Deployment Engineer after you will build on.
- • Own the Inbound Paradigm: Design the core methodology for inbound AI configuration, decision tree architecture, IVR logic, and provider directory setup, the standard the rest of the org will follow as we scale
- • Set the Deployment Model: Work horizontally across the deployment organization. Build the end-to-end deployment framework, from initial configuration through go-live and iteration, that deployment strategists and FDEs will use on every future engagement
- • Customer Implementation: Partner directly with health system and health plan customers to understand how to improve the configuration and launching of inbound AI agents
- • Requirements Translation: Translate patient access and call center workflows into crisp product requirements and configuration standards that scale beyond a single deployment
- • Engineering Partnership: Work closely with the Front Door product and engineering teams to ensure the paradigm you define is technically sound and buildable at scale
- • Enablement: Codify what you learn into frameworks, documentation, and training that future deployment strategists and FDEs will rely on as the org grows
🎯 Requirements
- • Inbound Expert: You are a subject-matter expert in call center configuration and deployment, with deep knowledge of IVR, decision trees, and provider directory setup
- • Builder of Repeatable Systems: You don't just execute deployments, you've built the frameworks, playbooks, or methodologies that let others execute them consistently after you
- • Implementation Track Record: You have hands-on experience implementing inbound AI agents at health plans or health systems, and have personally labeled decision trees, configured IVR, or run call center pilots
- • Full-Lifecycle Owner: You are comfortable owning the full deployment lifecycle, not just the roadmap, and enjoy being in configuration sessions with customers
- • Domain Background: You bring a background in call center operations, inbound AI, or patient access workflows
- • Digital Front Door Fluency: Familiarity with digital front door technologies such as Hyro, Orbita, Nuance, Syllable, Notable, or Fabric is a strong plus
🏖️ Benefits
- • Competitive salary
- • Stock options
- • Comprehensive benefits package
- • Opportunities for professional growth and development
- • Collaborative and dynamic work environment
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Hippocratic AI Inc.
Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.
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