Indirect Tax Technology Manager

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Manage day-to-day administration and maintenance of Vertex and related indirect tax technology systems to ensure accurate tax determination across OpenAI’s global billing, invoicing, and checkout processes.
• Maintain and update tax determination logic, product mappings, jurisdictional rules, and exemption configurations within tax engines to align with evolving business models and regulatory requirements.
• Support indirect tax flows across ERP, financial reporting, billing, and payment platforms, ensuring seamless data integration and tax calculation accuracy.
• Monitor tax engine performance and proactively troubleshoot issues related to tax calculation errors, integration failures, or data synchronization gaps between systems.
• Coordinate and execute tax engine updates, patches, and configuration changes in collaboration with internal cross-functional teams and external software vendors.
• Lead testing activities including regression, integration, and user acceptance testing for all tax-related system enhancements, updates, and new jurisdiction onboarding.
• Facilitate the onboarding of new products, legal entities, and geographic jurisdictions into existing indirect tax systems, ensuring compliance with local tax regulations.
• Perform reconciliation of tax engine outputs with billing system records and ERP financial reports to identify and resolve discrepancies.
• Document and maintain operational procedures, system workflows, configuration guides, and support playbooks for indirect tax technology operations.
• Partner with Financial Engineering, Product Engineering, and Finance Systems teams to define and implement tax-related data requirements and system integrations.
• Support indirect tax audits by providing transaction-level data, system documentation, reconciliation reports, and evidence of compliance controls.
• Identify opportunities to automate manual processes, strengthen internal controls, and improve operational efficiency within the indirect tax technology environment.
• Serve as a key liaison between the Tax team and technical teams to translate regulatory requirements into actionable system configurations and data workflows.
• Ensure all indirect tax systems remain scalable and reliable as OpenAI’s global revenue streams, product offerings, and infrastructure expand.
• Maintain up-to-date knowledge of indirect tax regulations in jurisdictions where OpenAI operates to inform system configuration and risk mitigation strategies.
• Contribute to the design and enhancement of OpenAI’s modern tax technology stack to match the scalability and reliability of its product architecture.
• Support compliance with global tax reporting obligations by ensuring accurate and auditable data capture across all tax-relevant systems.
• Participate in cross-functional initiatives to align tax technology with broader finance system modernization and automation goals.
• Adhere to OpenAI’s hybrid work model with three days per week in the San Francisco office.

🎯 Requirements

• 5+ years of relevant experience supporting indirect tax technology, tax engines, or ERP-related tax processes
• Experience working with enterprise tax engines such as Vertex or OneSource
• Familiarity with indirect tax processes across billing, invoicing, ERP, and financial systems
• Experience supporting tax system configurations, product mappings, taxability rules, and exemption management
• Ability to troubleshoot system and tax calculation issues across multiple platforms and integrations
• Experience executing testing and supporting system implementations or enhancements

🏖️ Benefits

• Compensation range of $162K - $180K USD
• Hybrid work model requiring 3 days per week in the San Francisco office
• Opportunity to work at the intersection of cutting-edge AI technology and global tax compliance
• Collaboration with high-impact teams including Financial Engineering, Product Engineering, and Finance Systems

Skills & Technologies

Hybrid

$162k-180k

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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