Innovation, Customer Experience and Direct Sales Communications Manager

The Allstate Corporation

Job Overview

Location

Remote - Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Innovation, Customer Experience and Direct Sales Communications Manager at Allstate plays a pivotal role in shaping how the company communicates its innovative initiatives and customer-centric values to internal and external audiences. This role is critical in translating complex ideas into clear, compelling narratives that build trust, reinforce brand reputation, and support enterprise-wide growth strategies.
• The person will lead the development and execution of integrated communication programs that align with Allstate’s strategic priorities, including product launches, cultural transformation, and purpose-driven storytelling, ensuring consistency and impact across all channels.
• Day to day, the manager will shape integrated communication strategies by translating research, data, and external trends into bold, actionable recommendations that enhance reputation and stakeholder advocacy.
• They will champion Allstate’s purpose-driven culture by leading communications that model adaptability, inspire change, and foster optimism during organizational transitions.
• The role involves owning complex communication initiatives from conception to delivery, coordinating with cross-functional stakeholders to manage competing priorities and ensure timely, aligned execution.
• They will design and implement short- and long-term stakeholder engagement strategies focused on measurable outcomes that strengthen enterprise reputation and internal alignment.
• Using data to inform decisions, the manager will interpret stakeholder insights and engagement metrics to evaluate communication effectiveness and refine strategies for greater impact.
• They will elevate Allstate’s storytelling by crafting integrated, enterprise-level narratives that highlight innovation, customer care, and social responsibility, collaborating closely with PR, media, and internal teams.
• As a trusted strategic advisor, they will provide communication counsel to senior leaders, influence decision-making, and serve as a connector between teams and external partners.
• The manager will lead the planning and execution of high-impact meetings and events, ensuring experiences reflect Allstate’s brand standards and strategic messaging.
• They will partner with the enterprise PR team on owned, earned, and paid media content, while proactively identifying and mitigating reputational risks in coordination with the Issues Management team.
• As needed, they will support resource allocation and budget management, including forecasting and vendor relationship oversight, to ensure alignment with communications goals and corporate policies.
• The role is based within Allstate’s enterprise communications function, working closely with leaders across product, marketing, technology, and operations to support key growth initiatives.
• Allstate is a purpose-driven organization with over 90 years of innovation in protecting customers—from pioneering auto safety advancements to leading in telematics and identity protection—offering a platform to make a meaningful societal impact.
• In this role, the individual can deepen expertise in strategic communications, change leadership, and stakeholder influence while contributing to initiatives that shape the future of protection and customer experience.
• They will have the opportunity to grow as a transformational communicator, gaining visibility with executive leadership and building a legacy of clarity, trust, and advocacy within one of the nation’s most trusted insurance brands.

🎯 Requirements

• 10 or more years of experience in communications, public relations, or a related strategic role
• Proven ability to influence and advise senior leaders on strategic priorities through executive-level consulting and partnership
• Demonstrated expertise in leading complex communication programs with measurable outcomes and strong cross-functional alignment
• Skilled in building relationships and driving connectivity across diverse teams and business units
• Strong capability to translate data, insights, and engagement metrics into actionable communication strategies
• Proven strength in navigating organizational change, leading through transformation, and advancing cultural initiatives

🏖️ Benefits

• Competitive annual compensation ranging from $98,100 to $167,850, based on experience and qualifications
• Opportunity to work remotely with flexibility in a supportive, purpose-driven corporate environment
• Access to Allstate’s comprehensive benefits package, including health, wellness, and retirement programs
• Professional growth through leadership in high-visibility initiatives that shape enterprise strategy and reputation
• Exposure to cutting-edge innovation in customer experience, telematics, and identity protection within a Fortune 500 company
• Support for work-life balance through policies aligned with FMLA, veteran protections, and fair chance hiring ordinances where applicable

Skills & Technologies

Remote

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The Allstate Corporation

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About The Allstate Corporation

The Allstate Corporation is a publicly traded insurance holding company headquartered in Northfield Township, Illinois. Through subsidiaries, it offers personal property, casualty, life, and health insurance, roadside assistance, and financial services across the United States and Canada. Founded in 1931 as part of Sears, Roebuck and Co., it became independent in 1993 and now serves approximately 16 million households. Allstate distributes products via exclusive agents, independent agencies, direct-to-consumer channels, and online platforms, underwriting risks through brands such as Allstate, Encompass, and Esurance, while also investing in technology-driven ventures like Arity and Allstate Identity Protection.

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