Job Overview
Location
9 Locations
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • As an Insurance Service Agent- Remote for CSAA Insurance Group, you will serve as a licensed insurance professional providing proficient service and support to policyholders and agents, with a primary focus on first contact resolution across multiple channels including phone, chat, text, and email. This role is essential to delivering timely, accurate, and compassionate assistance that helps AAA members prevent, prepare for, and recover from life’s uncertainties, directly contributing to customer satisfaction and retention.
- • Your day-to-day responsibilities will include providing dedicated support to policyholders by explaining coverages, conducting detailed policy reviews, issuing insurance quotes for existing policies, and processing underwriting transactions within standard authority levels. You will work directly with customers via phone, web, and chat to ensure each interaction is simple, positive, and personal, while collaborating with fellow agents to build positive relationships and achieve service goals through timely resolution.
- • You will also be responsible for anticipating and proactively addressing future customer needs and pain points, cross-selling and binding applicable insurance products, coverages, and services, and maintaining accurate records of all customer interactions and transactions. Success in this role requires strong attention to detail, empathy, adaptability, and the ability to navigate Windows-based and web browser applications efficiently and accurately.
- • CSAA Insurance Group is a mission-driven, AAA-affiliated insurer recognized as one of the leading personal lines property and casualty insurance groups in the United States. The company fosters a collaborative, inclusive culture where employees are empowered to grow, innovate, and drive real impact through human-centered solutions that prioritize member well-being and community resilience.
- • Joining CSAA IG means becoming part of a remote-first, flexible workplace culture that values work-life balance, intentional in-person collaboration, and continuous learning. You will have access to comprehensive training, career development opportunities, employee resource groups, and initiatives focused on inclusion, belonging, and sustainability—allowing you to grow both professionally and personally while contributing to a company that invests in its people and the communities it serves.
- • In this role, you will develop deep expertise in property and casualty insurance, refine your customer service and communication skills in a fast-paced virtual environment, and gain experience with multi-channel support systems. You will also build confidence in navigating insurance terminology in both English and Spanish (if bilingual), processing underwriting transactions, and contributing to a culture of service excellence—positioning you for long-term growth within CSAA IG or the broader insurance industry.
🎯 Requirements
- • High School Diploma or GED, or 2 years of experience in a customer-facing virtual environment using internet, phone, and chat in a fast-paced setting.
- • Ability to train and perform job duties remotely, including meeting all work-from-home requirements such as having a reliable internet connection and being on camera during training and work hours.
- • Possession of a Property & Casualty (P&C) or Personal Lines Insurance License, or commitment to obtain one within 6 months of hire (company provides study materials and covers exam costs).
🏖️ Benefits
- • Comprehensive total compensation package including shift differential and bilingual differential pay for eligible employees, plus eligibility for an annual discretionary bonus of up to 5% through the Annual Incentive Plan (AIP).
- • Access to a 401(k) retirement plan with company match, supporting long-term financial security and retirement planning.
- • Flexible Workplace policy enabling remote-first work with opportunities for intentional in-person collaboration, promoting work-life balance and connection.
- • Strong commitment to inclusion, belonging, and sustainability, including employee resource groups, volunteering opportunities, and initiatives to build resilient communities and reduce environmental impact.
- • Career growth support through leader and mentor partnerships, development planning, and access to internal mobility and skill-building opportunities.
- • Company-provided licensing study materials and exam fee coverage for P&C or Personal Lines License, reducing barriers to entry and supporting professional credentialing.
Skills & Technologies
Go
Remote
Degree Required
About CSAA Insurance Group
CSAA Insurance Group, a AAA insurer, specializes in providing auto and home insurance coverage to AAA club members across a broad geographic footprint. With operations spanning Arizona, Colorado, Connecticut, Delaware, Maryland, Montana, Nevada, Oklahoma, Oregon, South Dakota, Utah, Washington D.C., and Wyoming, alongside specific regions in California, Idaho, Indiana, Kansas, Kentucky, New Jersey, New York, Ohio, Pennsylvania, Virginia, and West Virginia, the group demonstrates significant regional scale. They empower policyholders with online tools for managing policies and payments, enhancing accessibility. As a robust insurer within the AAA network, CSAA Insurance Group focuses on safeguarding assets for a substantial and diverse customer base.
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