Job Overview
Location
Egypt
Job Type
Contract
Category
Product Management
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Serve as a core operational support resource for a U.S.-based insurance agency, managing administrative, client-facing, and policy-related tasks to ensure seamless agency operations
- • Handle inbound and outbound client communications via phone, email, and SMS, providing professional and responsive support while routing complex inquiries to appropriate team members
- • Perform accurate data entry and maintain up-to-date client and policy records within the agency’s systems, ensuring compliance and data integrity
- • Issue Certificates of Insurance (COIs) promptly and accurately upon client request, adhering to agency protocols and regulatory standards
- • Send insurance applications, policy documents, and other materials to clients using DocuSign or similar e-signature platforms
- • Manage billing-related tasks including sending proof of insurance, resolving minor billing discrepancies, and ensuring timely payment processing
- • Conduct policy endorsements and reviews to verify accuracy, completeness, and compliance with underwriting guidelines
- • Support end-to-end policy documentation workflows to guarantee timely processing and client satisfaction
- • Maintain a high standard of accuracy across all administrative outputs, particularly when handling sensitive client and policy information
- • Work independently in a fully remote environment with minimal supervision, demonstrating proactive problem-solving and self-direction
- • Operate reliably during U.S. Eastern Standard Time business hours (9 AM – 5 PM EST) to align with client and team schedules
- • Collaborate directly with the agency team to uphold operational efficiency and deliver an exceptional client experience
- • Utilize Applied EPIC system extensively for policy management, client records, and workflow tracking
- • Manage high volumes of repetitive administrative tasks with consistent precision and attention to detail
- • Ensure all client communications reflect the agency’s professional standards and commitment to service excellence
- • Maintain confidentiality and data security in handling sensitive insurance documentation and client information
- • Adapt quickly to evolving agency workflows and client needs with minimal ramp-up time
🎯 Requirements
- • Minimum 2–3 years of prior experience working within an insurance agency environment
- • Hands-on experience with Applied EPIC is highly preferred
- • Fluency in Russian is a must-have requirement for this role
- • Demonstrated experience handling insurance documentation including COIs, endorsements, and policy reviews
- • Prior experience with DocuSign or similar e-signature platforms
- • Ability to work reliably during U.S. Eastern Time business hours (9 AM – 5 PM EST)
🏖️ Benefits
- • Fully remote work from home with flexible location within LATAM, Africa, or Eastern Europe
- • Consistent full-time hours with a stable long-term engagement
- • Opportunity to work directly with a well-established U.S. insurance agency
- • Supportive remote team environment with direct impact on client satisfaction and operational accuracy
Skills & Technologies
About Scale Army
Scale Army Careers is a remote-talent marketplace that sources, vets and places top sales, marketing and technical professionals across Latin America and Africa into full-time roles with high-growth U.S. companies. Operating under the same umbrella as Scale Army, the platform pairs candidates with vetted 40-hour-per-week engagements, provides onboarding guidance, monthly check-ins and equipment stipends, and channels consistently strong performers into progressively higher-impact opportunities to build long-term, dollar-based careers.
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