Job Overview
Location
Telecommuter FL
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • As an Intake Care Associate at Sedgwick Claims Management Services, Inc., you will play a vital role in supporting patients and clients by processing referrals for medical goods and services, ensuring timely and accurate service delivery in a compassionate, customer-focused environment.
- • Day to day, you will reach out to patients to confirm demographic information and referral status, communicate with vendors, claims adjusters, and nurse case managers, procure appropriate vendor partners for requested services, provide quotes for client approval, and confirm billing information to move referrals through the billing workflow.
- • Sedgwick is a nationally recognized leader in claims management and workplace excellence, honored as a Newsweek Top Workplace, Certified Great Place to Work®, and Fortune Best Workplace in Financial Services & Insurance, with a culture centered on care, integrity, and employee growth.
- • In this role, you will develop strong healthcare administration, customer service, and coordination skills while gaining experience in workers’ compensation processes, medical referral systems, and cross-functional team collaboration—building a foundation for advancement in healthcare operations or patient services.
🎯 Requirements
- • High school diploma or GED required
- • Two (2) years of industry experience in healthcare network and patient care scheduling or equivalent combination of education and experience
- • Strong customer service skills
- • Excellent oral and written communication skills
- • PC literate, including Microsoft Office products
- • Strong organizational and critical thinking skills
🏖️ Benefits
- • Work-life balance and telecommuter flexibility (based in FL)
- • Opportunity to grow your career with a company of 33,000 colleagues
- • Access to a caring, inclusive, and equitable workplace culture
- • Recognition as part of a Great Place to Work® and Fortune Best Workplace in Financial Services & Insurance
- • Equal Opportunity Employer and Drug-Free Workplace commitment
- • Support for professional development and diverse career paths
Skills & Technologies
About Sedgwick Claims Management Services, Inc.
Sedgwick is a global provider of technology-enabled risk, benefits and integrated business solutions, primarily handling insurance claims, managed care, absence and disability, and productivity management for employers, carriers, and administrators. The company processes millions of claims annually across workers' compensation, property, casualty, disability, and other lines, leveraging analytics and digital platforms to improve outcomes, reduce costs, and enhance customer and employee experiences.
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