Integration Engineer (CRM/HRIS)

📋 Description

• • Build and maintain integrations between Light’s Smart Financial Platform and major CRM platforms including Salesforce, HubSpot, Pipedrive, and HRM systems such as BambooHR, Personio, Deel, and Workday.
• • Own the design and evolution of integration patterns and shared libraries used across CRM and HRM connectors to ensure consistency, reliability, and scalability.
• • Work directly with customers during onboarding to configure, test, and troubleshoot live CRM and HRM integrations, ensuring seamless data flow into Light’s platform.
• • Document API specifications, authentication flows, data mapping rules, and integration best practices to enable team-wide knowledge sharing and reduce onboarding friction.
• • Triage, investigate, and resolve production issues related to CRM and HRM integrations, minimizing downtime and maintaining high system reliability.
• • Collaborate with Customer Delivery teams to support implementation timelines and with Solutions Architecture to define reusable connector design patterns.
• • Partner with Product to prioritize the development of new integrations based on customer demand, usage data, and strategic business goals.
• • Ensure integrations handle real-world API complexities including OAuth authentication, webhook event handling, rate limiting, data pagination, and error recovery.
• • Apply pragmatic engineering practices to deliver robust, production-grade integrations that prioritize functionality and reliability over theoretical elegance.
• • Leverage AI or emerging technology tools to enhance productivity, uncover integration insights, and improve decision-making in connector development and troubleshooting.
• • Maintain a deep understanding of the data structures and workflows of CRM and HRM systems to accurately map financial and people-related data into Light’s platform.
• • Contribute to the continuous improvement of integration monitoring, logging, and alerting systems to proactively detect and resolve issues before they impact customers.
• • Serve as the primary technical point of contact for all CRM and HRM integration-related inquiries within the engineering and customer success teams.
• • Stay current with changes in third-party APIs and adapt Light’s connectors to maintain compatibility and performance as external systems evolve.
• • Ensure all integrations comply with data privacy and security standards while handling sensitive employee and sales data.
• • Contribute to the broader engineering culture by mentoring peers, reviewing code, and participating in architectural discussions around integration scalability.