Job Overview
Location
Clonakilty
Job Type
Full-time
Category
Customer Service
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • Irish Speaking Customer Service Advisor role providing essential support to customers via phone, email, and web chat while working remotely from home.
- • Day-to-day responsibilities include handling customer enquiries with professionalism, identifying vulnerable customers, adapting communication approaches, managing escalated queries with empathy, and accurately logging interactions across multiple channels.
- • Capita is a leading provider of business process services employing 43,000 colleagues who deliver digitally enabled solutions to improve connections between government, citizens, businesses, and customers, driven by purpose to create better outcomes for all stakeholders.
- • The role offers opportunities for internal career progression, skill development, and working in a supportive environment where many managers began as advisors, enabling long-term growth within the organization.
🎯 Requirements
- • Fluent Irish (Gaeilge) speaker
- • Strong English communication skills
- • Previous experience in a similar customer service role
- • Proficient in using multiple computer applications and software simultaneously
- • Self-motivated with ability to take ownership of customer issues and follow through to resolution
🏖️ Benefits
- • Permanent contract with competitive salary of €30,432 per year
- • 22 days annual leave plus 2 company days and bank holidays, with option to buy additional leave
- • Life Assurance cover (x2 salary after qualifying period), access to pension scheme and Employee Assistance Programme
- • Discounted Eye Care Vouchers, Cycle to Work Scheme, and discounts on hotels, tech, fitness, and retail
- • Internal career progression and development opportunities – many managers started as advisors
- • Work From Home flexibility with rotational shift pattern (Monday–Friday 6am–9pm, Saturday 8am–6pm, Sunday/Bank Holidays 10am–6pm, weekends 1 in 3)
Skills & Technologies
About Capita plc
Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.
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