Job Overview
Location
3461 Ringsby Court, Suite 460 Denver, CO 80216
Job Type
Full-time
Category
Software Engineering
Date Posted
June 24, 2026
Full Job Description
đź“‹ Description
- • Own and manage the internal IT ticket queue, responding to end-user incidents, problems, and service requests with prompt resolution across endpoints, servers, and applications.
- • Troubleshoot hardware, software, and networking issues for employees and internal systems, ensuring minimal downtime and reliable operations.
- • Install, configure, maintain, and administer servers, operating systems, and business applications to support daily organizational functions.
- • Onboard new employees by provisioning appropriate technical solutions, accounts, software, and access permissions, including troubleshooting setup issues.
- • Prepare and maintain detailed operating procedures for technical support, troubleshooting, and routine systems administration tasks.
- • Monitor security events and alerts using SIEM tools and other security technologies as part of the Security Operations Center (SOC) team when capacity allows.
- • Analyze and triage security alerts to assess severity, potential impact, and required response, escalating critical incidents to appropriate teams.
- • Perform initial incident response activities for security events, documenting all actions and resolutions in alignment with SOC protocols.
- • Collaborate with the SOC team to contribute to security documentation, procedures, and continuous improvement of detection and response workflows.
- • Support operational and technical requirements for server location, installation, operation, and maintenance across internal and client-facing environments.
- • Work within Apollo Aegis platform tools and the full suite of managed security, advisory, and compliance services used to serve state/local government, K-12, higher education, and mid-market clients.
- • Maintain clear, professional communication with end users and internal stakeholders, ensuring tickets are updated, users are informed, and no issues fall through the cracks.
- • Shadow SOC analysts during alert monitoring shifts to learn detection logic, escalation thresholds, and incident documentation standards before independently handling SOC duties.
- • By 90 days, own the IT ticket queue as the primary responder and begin performing SOC Analyst I responsibilities during available capacity.
- • By 180 days, become the go-to resource for IT operations with a clean, well-documented ticket queue and contribute meaningfully to SOC operations on a regular basis.
- • Draft or improve at least one IT or SOC procedure document that is adopted by the team to enhance operational efficiency or security posture.
- • Support SOC shift coverage as needed, including non-standard hours, to ensure continuous monitoring and response capability.
- • Maintain familiarity with cloud platforms including Microsoft 365, Azure, and AWS, and apply best practices in identity, access, and infrastructure management.
- • Use scripting languages such as PowerShell, Bash, or Python to automate routine IT tasks and improve system reliability.
- • Work in a fast-paced, remote-first environment with a hub in Denver, balancing IT administration duties with growing SOC responsibilities.
🎯 Requirements
- • Minimum 2 years of experience in IT/systems administration, helpdesk, or a related field
- • Knowledge of systems administration: operating systems, applications, and computer hardware/software configuration and troubleshooting
- • Proficiency with networking concepts, protocols, and security principles
- • Experience with cloud platforms (e.g., M365, Azure, AWS)
- • Basic scripting skills (e.g., PowerShell, Bash, Python)
- • Strong analytical and problem-solving skills with ability to prioritize in a busy ticket queue
🏖️ Benefits
- • Comprehensive medical, dental, and vision coverage — company pays 100% of employee premiums and 90% of dependent premiums on base plans
- • Unlimited PTO, 7 paid sick days, and 11 paid holidays
- • 401(k) with 4% company match after 90 days, immediately vested
- • $125 monthly home-office tech stipend for internet, equipment, and other technology needs
- • Company-paid life insurance at 1x annual salary
- • Company-paid Short-Term Disability (STD) and Long-Term Disability (LTD) coverage
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Apollo Information Systems LLC
Apollo Information Systems LLC delivers intelligence-led, precision-fit cybersecurity solutions and professional services, guiding clients through their unique security journeys. With over two decades of experience, Apollo partners with organizations across various sectors, including State & Local Government, Education, and Enterprise, to optimize their security investments. Their modular approach covers strategic planning, security implementation, and day-to-day operations, offering services like vCISO support, managed security, threat intelligence, and incident response. By tailoring solutions from initial assessments to continuous monitoring, Apollo ensures clients can focus on their core missions while safeguarding critical assets and data against evolving cyber threats.
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