IT Analyst

DailyPay, Inc.

Job Overview

Location

NYC Headquarters

Job Type

Full-time

Full Job Description

📋 Description

• Provide frontline IT support for DailyPay’s New York headquarters, handling end-user requests via ticketing system, phone, email, and Slack.
• Grant and manage system access permissions and rights for employees across technical and non-technical departments.
• Troubleshoot and resolve hardware, software, networking, and enterprise system issues for Mac and iOS devices, with deep expertise required in Apple ecosystems.
• Install, configure, and maintain software and operating systems on company workstations, including imaging and provisioning new devices.
• Set up and support user accounts, applications, and peripherals for new hires and existing employees.
• Manage and troubleshoot all audiovisual and conferencing equipment used in New York office spaces.
• Maintain accurate records of IT hardware inventory using the company’s Inventory Database.
• Document network changes, system configurations, and IT procedures in the internal IT wiki.
• Create and update published user support documentation to improve self-service capabilities and reduce repeat tickets.
• Participate in an on-call IT rotation, providing off-hour support during nights and weekends as needed.
• Deliver both in-person (at-the-elbow) and remote help desk support to employees across the New York office and remote locations.
• Administer SaaS applications and support identity and access management systems, including Okta where applicable.
• Ensure high levels of customer service through professional, courteous, and timely resolution of IT issues.
• Collaborate with internal teams to prioritize and escalate complex issues to senior IT staff when necessary.
• Maintain proficiency with Google Workspace and Microsoft Office suites for daily operational tasks.
• Communicate clearly in English in a business environment, both verbally and in writing, to support diverse user groups.

🎯 Requirements

• Bachelor's degree with 2-5 years of experience in an IT Support role
• Deep knowledge of Mac and iOS devices; experience with Jamf is a plus
• Experience with SaaS administration and identity/access management systems (e.g., Okta)
• Extensive knowledge of computer hardware, operating systems, networking, and enterprise software
• Proficiency with Google Workspace and Microsoft Office suites
• Ability to work independently and as part of a team in a fast-paced, onsite environment

🏖️ Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D insurance, short- and long-term disability coverage
• Unlimited PTO
• 401K with company match
• Employee Assistance Program and Employee Resource Groups

Skills & Technologies

iOS

Remote

Degree Required

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DailyPay, Inc.

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About DailyPay, Inc.

DailyPay provides an on-demand pay platform that integrates with employer payroll systems, allowing employees to access earned wages before the scheduled payday. Founded in 2015 and headquartered in New York City, the company partners with enterprises across retail, hospitality, healthcare and contact-center industries to offer real-time pay transfers, automated savings, financial counseling and analytics dashboards that reduce turnover and support workforce financial wellness.

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