IT Consultant, Overnights

Network Right Inc.

Job Overview

Location

Remote - United States

Job Type

Full-time

Full Job Description

📋 Description

• As an overnight IT Consultant, you will be the dedicated technical resource during evening hours, ensuring seamless IT operations when the rest of the team signs off for the day.
• This is a focused, high-ownership position where you provide IT support during a critical window.
• You will need to think independently, troubleshoot without a safety net, and deliver the same white-glove experience our clients expect at 11 PM as they would at 11 AM.
• The right person for this role is self-sufficient, composed under pressure, and takes pride in being the reliable presence that keeps things running quietly in the background.
• Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions.
• Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows.
• Provision, configure, and maintain user laptops, workstations, and accounts.
• Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments.
• Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts.
• Manage physical assets including inventory, cable management, and general workspace upkeep.
• Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA.
• Help configure automations and tooling especially around onboarding and offboarding workflows.
• Mentor and support junior team members as you grow into the role.

🎯 Requirements

• Solid hands-on experience with Mac OS and Windows operating systems.
• Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom.
• Exposure to MDM platforms such as Kandji, Jamf, or Intune and identity providers such as Okta.
• Familiarity with networking fundamentals and standard environments including Meraki and Unifi.

🏖️ Benefits

• ❤️‍🩹 Health Benefits - 100% covered health, dental and vision insurance for you, 50% for dependents.

💸 Compensation

• 🌴 Balance - Flexible Time Off.
• 📚 Learning & Development - Flexible certification and learning stipends and reimbursements.
• 🤝 Culture - Biannual company retreats.
• ➕ Extras - Home internet and mobile reimbursement.

Skills & Technologies

REST

Remote

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Network Right Inc.

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About Network Right Inc.

Network Right is a technology consulting firm specializing in cloud infrastructure, DevOps, and managed services. The company designs, builds, and operates scalable AWS, Azure, and Google Cloud environments for mid-market to Fortune 500 clients. Services include cloud migrations, automation, continuous integration and deployment pipelines, security hardening, and 24/7 monitoring. Headquartered in San Francisco, it combines engineering talent with operational support to reduce costs, increase reliability, and accelerate product delivery for businesses modernizing their technology stack.

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