Job Overview
Location
Colorado
Job Type
Full-time
Category
Product Management
Date Posted
January 27, 2026
Full Job Description
đź“‹ Description
- • Embark on a dynamic career as an IT Engineer, Field Services, where you will be the cornerstone of technical excellence for our vital Cornerstone business lines, focusing on supporting caregivers and clinicians.
- • This hybrid role offers a unique blend of remote collaboration and essential onsite support, allowing you to directly impact the operational efficiency and technological well-being of our Home Health and Hospice Offices within your designated region.
- • You will be instrumental in executing critical infrastructure projects, conducting vital site visits, seamlessly managing acquisitions, and serving as the primary escalation point for all Cornerstone-related IT challenges, ensuring swift and effective resolutions.
- • Your core responsibility will involve the proactive identification, meticulous troubleshooting, and definitive resolution of a wide spectrum of technical issues, with the capability to escalate complex problems to specialized teams when necessary, thereby maintaining a high standard of service.
- • You will be tasked with the installation, precise configuration, and ongoing maintenance of computer systems, diverse software applications, and essential peripheral devices, ensuring optimal performance and user satisfaction.
- • A key aspect of your role will be to assist in the setup and configuration of network equipment, with a strong emphasis on establishing and maintaining smooth, secure, and resilient network connectivity for all communities.
- • You will play a crucial role in ensuring that our communities possess robust and reliable network and internet access, a fundamental requirement for seamless operations and effective care delivery.
- • This position requires hands-on involvement in running network cable through drop ceilings and installing junction boxes as needed, demonstrating a practical and adaptable approach to infrastructure deployment.
- • Masterful management of your project portfolio, ticket queues, and personal backlog will be essential, demanding effective prioritization and timely resolution of customer issues in strict adherence to agreed-upon Service Level Agreements (SLAs).
- • You will proactively monitor and diligently follow up on all open projects and tickets, ensuring that customers receive consistent and timely updates on the status of their requests and driving all issues to a satisfactory conclusion.
- • Taking complete ownership of assigned tickets from initiation to closure is paramount, requiring you to provide regular, transparent updates to customers regarding the progress of their support requests.
- • Deliver essential hands-on support and provide valuable end-user training specifically for mobile devices, empowering our frontline staff with the tools and knowledge they need.
- • Maintain an exemplary level of organization and accuracy in documenting all projects, support cases, detailed troubleshooting steps, and successful resolutions, contributing to a robust knowledge base for future reference and team-wide learning.
- • Collaborate effectively with various cross-functional teams to successfully implement and maintain critical IT projects, including system upgrades, complex migrations, and the deployment of new, innovative applications.
- • Contribute significantly to the creation and ongoing maintenance of comprehensive knowledge base articles and the development of support automation tools, such as chatbots and predictive AI, to enhance efficiency and user experience.
- • This role necessitates a willingness to travel locally and out of state, with driving durations exceeding 2 hours being a common expectation, requiring flexibility and adaptability.
- • You will be financially responsible for managing IT Travel Budgets, demonstrating fiscal prudence and strategic planning.
- • Perform other duties as assigned, showcasing a commitment to supporting the broader IT and organizational objectives.
- • This role is designed for an individual passionate about technology, eager to learn, and driven to advance their career within a supportive and growing organization.
- • Your ability to build strong relationships with agency leaders through direct engagement, problem-solving, and driving tangible frontline impact will be a key differentiator, as this is a role where impact cannot be achieved solely from behind a desk.
- • You will be a key player in ensuring the technological infrastructure supports the high-quality care and operational excellence that our Home Health and Hospice agencies are known for.
- • This position offers a unique opportunity to blend technical expertise with direct customer interaction, making a tangible difference in the lives of caregivers, clinicians, and ultimately, the patients they serve.
- • Embrace the challenge of supporting a diverse range of technologies and user needs across multiple locations, fostering a resilient and efficient IT environment.
- • Your contributions will directly influence the adoption of new technologies and the optimization of existing systems, ensuring Pennant remains at the forefront of healthcare IT innovation.
- • You will be a trusted advisor to our business partners, providing technical guidance and solutions that align with their strategic goals and operational requirements.
- • The role demands a proactive mindset, anticipating potential issues and implementing preventative measures to minimize disruptions.
- • You will be an integral part of a team dedicated to providing exceptional IT services, contributing to a culture of continuous improvement and shared success.
- • This is more than just a technical role; it's an opportunity to be a vital link in the chain of care, ensuring that technology empowers our healthcare professionals to deliver the best possible outcomes.
- • Your ability to adapt to evolving technological landscapes and embrace new challenges will be crucial for success in this fast-paced environment.
- • You will gain invaluable experience in a rapidly growing industry, working with a company committed to innovation and employee development.
- • The position requires a strong understanding of IT infrastructure, network protocols, and end-user support principles, applied in a real-world healthcare setting.
- • You will be empowered to make decisions and take ownership of your work, contributing to a culture of accountability and results.
- • This role offers the chance to travel and experience different facets of our operations, broadening your perspective and enhancing your professional network.
- • Your commitment to delivering quality service and support will be recognized and valued within the organization.
- • You will be part of a mission-driven company that prioritizes patient care and employee well-being.
- • This is an exciting opportunity for an IT professional looking to make a significant impact in the healthcare sector.
🎯 Requirements
- • Bachelor's Degree in Computer Science or Information Systems, or equivalent practical experience.
- • Minimum of 2 years of proven experience in providing technical support, with a strong understanding of IT infrastructure and end-user troubleshooting.
- • Demonstrated experience with a ticketing system (e.g., Zendesk) for managing and resolving IT support requests.
- • Solid understanding of Wi-Fi technologies and VoIP systems, including installation, configuration, and troubleshooting.
- • Excellent problem-solving skills with a methodical approach to diagnosing and resolving technical issues.
- • Willingness to travel locally and out of state, including driving durations over 2 hours, and ability to manage IT travel budgets responsibly.
🏖️ Benefits
- • Competitive salary range of $60,000 - $70,000, commensurate with experience.
- • Comprehensive Total Rewards Package including choices of medical, dental, and vision plans.
- • Opportunities for professional growth and development through a wide range of free e-courses via our Learning Management System, training sessions, and seminars.
- • Retirement savings opportunities through a 401(k) plan with company match.
Skills & Technologies
Remote
Degree Required
About The Pennant Group, Inc.
The Pennant Group is a holding company that oversees a network of independent operating subsidiaries providing home health, hospice, and senior living services across multiple U.S. states. It delivers clinical services such as nursing, therapy, palliative care, and supports assisted living, memory care, and residential senior communities. Each subsidiary retains local management and assets, while Pennant offers centralized support in compliance, technology, finance, and operations. The company was spun off in 2019 and now operates across 13 states.
