Job Overview
Location
Chicago, IL
Job Type
Full-time
Category
Operations
Date Posted
April 17, 2026
Full Job Description
📋 Description
- • Lead and scale a high-performing help desk team to drive service quality, automation, and seamless employee IT experiences across a growing, remote-first organization.
- • Manage day-to-day operations including ticket queue management, SLA definition, team coaching, IT onboarding/offboarding, hardware inventory, and cross-functional collaboration with Security, Engineering, and People teams.
- • Join Kin Insurance, a mission-driven, remote-first company simplifying homeowners insurance through technology and human support, recognized as a top workplace and fast-growing fintech innovator.
- • Develop leadership expertise in IT service management, process automation, compliance readiness (SOC 2/SOX), and team development while directly impacting employee productivity and trust in IT infrastructure.
🎯 Requirements
- • 3–5 years of experience in IT support, including 1–2 years leading or supervising a team
- • Hands-on experience with ITSM platforms such as Jira Service Management, Zendesk, or ServiceNow
- • Strong knowledge of macOS and Windows environments, SaaS administration, and endpoint management
- • Experience with identity and access management tools (e.g., Okta, JumpCloud) and BetterCloud for SaaS automation
- • Ability to analyze operational data and translate insights into action to improve service delivery
🏖️ Benefits
- • Competitive salary and company equity through Restricted Stock Units (RSUs)
- • 401(k) with company match up to 4% of eligible earnings
- • Multiple medical plan options, plus dental and vision coverage, with company-funded HSA contributions
- • Flexible PTO (15–20 days/year) and 8 company-observed holidays
- • Paid parental leave (up to 14 weeks for birthing parents, 8 weeks for non-birthing parents)
- • Professional development budgets for certifications, conferences, and learning
Skills & Technologies
About Kin Insurance, Inc.
Kin Insurance is a direct-to-consumer home insurance technology company that uses data and analytics to offer affordable coverage to homeowners in catastrophe-prone regions. Licensed in multiple states, it provides policies underwritten by partner carriers and its own risk-bearing entity, focusing on wind, hail, hurricane and wildfire exposures. Customers purchase, manage and file claims entirely online or via mobile app, reducing administrative overhead and allowing rapid pricing and binding. Headquartered in Chicago, the company also operates a Florida-domiciled carrier, Kin Interinsurance Network, to retain risk and maintain rate and form control.
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