Job Overview
Location
London
Job Type
Full-time
Category
Operations
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • As an IT Operations Analyst at Harvey AI Inc., you will play a critical role in delivering a seamless employee experience by providing hands-on IT support in the San Francisco office, ensuring employees have the tools and technology they need to be productive from onboarding through their entire lifecycle.
- • Your day-to-day responsibilities will include supporting employee onboarding and offboarding, troubleshooting technology issues with applications, laptops, peripherals, printers, video conferencing, and networking, managing user accounts and access across Okta, Google Workspace, and Slack, maintaining IT asset inventory, assisting with meeting room tech and corporate events for hybrid meetings, and collaborating on automation, documentation, and process improvements.
- • You will join Harvey’s Business Technology (BizTech) team, which is part of a fast-growing, mission-driven company transforming legal and professional services through frontier agentic AI and an enterprise-grade platform, serving 1000+ customers across 60+ countries with strong product-market fit and world-class investor backing.
- • In this role, you will develop expertise in enterprise IT operations, gain hands-on experience with modern SaaS tools and identity management systems, strengthen your troubleshooting and customer service skills in a high-growth global environment, and contribute to process improvements that scale with the company’s rapid expansion.
🎯 Requirements
- • Minimum 2+ years of IT support experience in a fast-paced startup or tech environment
- • Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android)
- • Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools
- • Strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience
- • Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting)
- • Strong communication and stakeholder management skills, especially with non-technical teams
🏖️ Benefits
- • Opportunity to help build a generational company at a true inflection point with strong product-market fit and world-class investor support
- • Chance to work with a sharp, motivated team that moves fast, operates with intensity, and takes real ownership of problems from early thinking to long-term outcomes
- • Exposure to a global environment with 1000+ customers in 60+ countries, enabling professional and financial growth
- • Ability to thrive in ambiguity, push for excellence, and help shape the future of work alongside colleagues who raise the bar
- • Commitment to reasonable accommodations for applicants with disabilities and equal opportunity employment practices
Skills & Technologies
About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Motiv Inc.
2 months ago
WEX Inc.
2 months ago
Centific Global Technologies Pte. Ltd.
2 months ago