Job Overview
Location
Bengaluru
Job Type
Full-time
Category
Operations
Date Posted
July 21, 2026
Full Job Description
đź“‹ Description
- • We’re seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands-on IT support in our Bengaluru office.
- • This role will be instrumental in ensuring our employees have the tools and technology they need to be productive, from their first day of onboarding through their entire lifecycle at Harvey.
- • You’ll handle employee onboarding, lifecycle tasks, and aid employees with technology issues and workplace technology (A/V).
- • This is a role ideal for someone with past experience in a fast-paced environment who is ready to make an impact.
- • Create a great employee experience through hands-on IT support for employees in our Bengaluru office.
- • Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
- • Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
- • Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
- • Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
- • Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
- • Assist with basic security best practices and help enforce IT policies.
- • Collaborate with the IT team on automation, documentation, and process improvements.
- • Identify and track recurring problems and their root causes, working with system owners to solve them permanently.
- • This role will be instrumental in ensuring our employees have the tools and technology they need to be productive.
- • You’ll be working closely with the IT team to ensure seamless employee experience.
- • You’ll be responsible for troubleshooting employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
- • You’ll be working closely with non-technical teams to ensure smooth hybrid meetings and high-quality A/V experiences.
- • You’ll be responsible for maintaining IT asset inventory and coordinating hardware repairs, upgrades, and procurement.
- • You’ll be working closely with the IT team to ensure basic security best practices and help enforce IT policies.
- • You’ll be responsible for collaborating with the IT team on automation, documentation, and process improvements.
- • You’ll be working closely with the IT team to identify and track recurring problems and their root causes, working with system owners to solve them permanently.
🎯 Requirements
- • Minimum 2+ years of IT support experience in a fast-paced startup or tech environment.
- • Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android).
- • Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
- • A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience.
- • Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting).
- • Strong communication and stakeholder management skills, especially with non-technical teams.
- • Ability to thrive in a fast-paced, high-growth, and global environment.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunity to work with a fast-growing company and be part of a dynamic team.
- • Professional development and growth opportunities.
- • Flexible work arrangements and work-life balance.
- • Access to cutting-edge technology and tools.
- • Collaborative and supportive work environment.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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