IT Specialist - Solutions Engineering - L2

📋 Description

• • Vana, Inc. is seeking a highly skilled and motivated IT Specialist - Solutions Engineering (L2) to join our dynamic team in Guatemala. This is a unique opportunity for a technically adept individual with a robust foundation in software development and data management to play a pivotal role in implementing cutting-edge IT solutions. As a generalist, you will be instrumental in managing external vendor relationships, orchestrating seamless system integrations, and bridging the gap between complex business needs and sophisticated technical execution. Your expertise will be crucial in prototyping, conducting Proofs of Concept (POCs), and collaborating across engineering and business units to deliver comprehensive, end-to-end solutions.
• • In this role, you will be responsible for the entire lifecycle of IT solutions, from initial research and prototyping to full-scale implementation. You will meticulously investigate emerging technologies and innovative approaches, developing functional prototypes to validate technical feasibility and demonstrate tangible business value before committing to large-scale deployments. This proactive approach ensures that Vana, Inc. remains at the forefront of technological advancement and operational efficiency.
• • A core aspect of your responsibilities will involve designing and implementing robust integrations between our internal systems, diverse third-party platforms, and critical APIs. This will require you to develop sophisticated scripts, intricate queries, and lightweight applications to facilitate efficient data flows, automate complex processes, and ensure data integrity across the organization. Your ability to manipulate and transform data using SQL will be essential for supporting solution design, troubleshooting intricate issues, and fulfilling reporting requirements.
• • You will act as a key liaison with external vendors, ensuring the timely and successful delivery of solutions. This includes actively participating in contract negotiations, rigorously managing vendor performance against agreed-upon service level agreements (SLAs), and serving as the primary technical point of contact throughout the implementation phases. Your ability to foster strong vendor relationships and hold them accountable will be critical to project success.
• • Collaboration is paramount in this role. You will work closely with our engineering, product, and operations teams to meticulously define requirements, translate high-level business needs into detailed technical specifications, and ensure the seamless integration of new solutions into our existing workflows. Your input will be vital in shaping the technical roadmap and ensuring alignment with strategic business objectives.
• • Beyond implementation, you will provide specialized, high-level support for complex issues that arise within our implemented solutions, integrations, networks, and telecommunications infrastructure. This requires a deep understanding of system interdependencies and the ability to diagnose and resolve challenging technical problems efficiently.
• • Ensuring that all implemented solutions adhere to best practices, internal security policies, and multinational regulatory requirements is a non-negotiable aspect of this position. You will play a key role in maintaining compliance and mitigating risks in our global operations.
• • Maintaining clear, comprehensive technical documentation for system designs, integration flows, and operational procedures is essential for knowledge transfer and ongoing system maintenance. You will also be responsible for training support teams to ensure they are equipped for continuous maintenance and troubleshooting.
• • Staying abreast of emerging technologies and proactively identifying opportunities for improvement is crucial. You will continuously seek ways to enhance efficiency, scalability, and the overall developer experience within Vana, Inc.'s technology ecosystem.
• • This role offers a fantastic opportunity to make a significant impact on Vana, Inc.'s technological infrastructure and operational capabilities, contributing directly to our growth and success in the fintech space.