IT Support Administrator

Abacus Insights, Inc.

Job Overview

Location

Nepal

Job Type

Full-time

Full Job Description

📋 Description

• The IT Support Administrator will serve as the trusted, in-person face of IT for Abacus Insights’ Kathmandu campus, acting as the first point of contact for all technology-related issues and ensuring smooth daily operations for employees.
• Day-to-day responsibilities include providing on-site support for laptops (Windows/macOS), peripherals, AV equipment, Wi-Fi, and printers; triaging and managing Jira service desk tickets; handling device onboarding and offboarding; managing local IT inventory; supporting access requests and MFA; troubleshooting VPN and Microsoft 365 issues; monitoring the global IT helpdesk during overlap hours; assisting with security-related tasks like flagging suspicious activity and supporting compliance audits; and maintaining documentation and runbooks with Nepal-specific details.
• The role sits within an established IT operations team, reporting to the Director of Security & IT with day-to-day guidance from the Lead IT Systems Administrator, and collaborates closely with senior engineers and global IT teams to ensure service reliability and audit readiness.
• In this role, the individual will deepen their expertise in enterprise IT support, gain hands-on experience with Microsoft 365, endpoint management, identity systems, and global helpdesk operations, while developing skills in service delivery, escalation management, documentation, and cross-functional collaboration in a distributed, mission-driven tech environment.

🎯 Requirements

• 1-3 years of hands-on IT helpdesk or end-user support experience, ideally in a knowledge-worker office of similar size
• Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) from a support perspective
• Comfortable supporting Windows and macOS endpoints, including basic imaging, MDM-enrolled devices, and common application troubleshooting
• Experience handling tickets in Jira or a similar service desk system, with a track record of clear updates and timely closure
• Genuine service orientation: calm under pressure, patient with non-technical users, good judgment on when to handle vs. escalate
• Strong written and verbal English; comfortable working with distributed teams over Slack, Zoom, and email
• Based in Nepal, able to work from our Kathmandu office regularly for in-person support, and willing to flex hours to overlap with US business hours

🏖️ Benefits

• Competitive Leave & Benefits
• Comprehensive health coverage
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here
• Standard hours: 9 hours/day, 5 working days
• Location: Onsite
• Shift: 10 AM – 7 PM local time (with flexibility to work in evening shifts when required)

Skills & Technologies

REST

Onsite

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Abacus Insights, Inc.

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About Abacus Insights, Inc.

Abacus Insights is a healthcare data integration company that aggregates and normalizes clinical, claims, and social determinants data from multiple sources. It provides a cloud-based platform enabling health plans and providers to access unified member records, analytics, and interoperability tools for care management, quality measurement, and value-based care initiatives, while maintaining HIPAA compliance and data security standards.

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