IT Support Analyst

Filevine, Inc.

Job Overview

Location

Salt Lake City, Utah

Job Type

Full-time

Full Job Description

📋 Description

• IT Support Analyst role at Filevine, a rapidly growing Legal AI company delivering Legal Operating Intelligence for the future of legal work, focused on providing internal IT support to enable end users and business goals efficiently and securely.
• Day-to-day responsibilities include supporting the Chicago office and remote workforce, assisting with end-user technical issues, maintaining hardware and software systems, ensuring security compliance, and collaborating with the global IT team on initiatives to prevent regulatory failures, data breaches, and service disruptions.
• Filevine is known for its innovative platform that unifies data, documents, workflows, and teams, powered by LOIS (Legal Operating Intelligence System), with a mission to transform legal operations from reactive to proactive through AI-driven insights and automation.
• The role offers the opportunity to grow technical expertise in a fast-paced, innovative tech environment, contribute to organizational security and efficiency, and develop skills in enterprise IT support within a mission-driven company recognized for rapid growth and innovation.

🎯 Requirements

• Experience providing IT support to end users in a corporate environment
• Knowledge of hardware, software, and network troubleshooting
• Understanding of IT security principles and data protection practices
• Ability to support both on-site and remote users effectively
• Strong communication and collaboration skills for working with cross-functional teams
• Familiarity with ticketing systems and IT service management processes

🏖️ Benefits

• Opportunity to work with a rapidly growing, award-winning Legal AI company
• Collaborative and innovative team environment focused on transforming legal work
• Exposure to cutting-edge technology and AI-driven platforms like LOIS
• Professional growth in enterprise IT support within a mission-driven organization
• Recognition from industry leaders such as Deloitte and Inc. for innovation and growth
• Chance to contribute to security, compliance, and operational excellence goals

Skills & Technologies

Remote

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Filevine, Inc.

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About Filevine, Inc.

Filevine, Inc. provides cloud-based legal practice management software that combines case management, document automation, time tracking, billing, and client communication in one platform. Designed for law firms and legal teams, the system centralizes case files, automates repetitive tasks, and offers secure collaboration tools. Features include customizable workflows, e-signature integration, analytics, and mobile access. The company serves personal injury, mass tort, immigration, criminal defense, and other practice areas, aiming to improve efficiency and client outcomes.

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