IT Support Engineer

Lendable Ltd

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
• Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
• Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
• Be the first point of contact for our office staff with their IT issues
• Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards
• Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.
• Onboarding of new joiners across multiple geographic locations and support with their technical needs
• Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals
• Improve and develop our systems with automations and scripting deployments
• Minimum of 3+ years experience in IT Support/Service desk support
• Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.
• Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.
• Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS
• A natural problem solver with a high level of attention to detail & excellent verbal and written communication
• A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload
• Willingness to visit our office locations in Kent and London as required
• Have some scripting knowledge and/or experience. (Bash or PowerShell)
• Industry-specific background knowledge, particularly in sectors like finance.
• Experienced in network management and troubleshooting
• Experience / understanding security protocols and threat mitigation strategies to protect systems and data.
• A quick phone call with one of the team
• Technical Interview
• In person interview where you’ll meet the team you’ll work and a member of the senior tech leadership.
• Winning team: the opportunity to scale up one of the world’s most successful fintech companies
• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
• Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
• Health coverage: support for your physical and mental wellbeing, including private health cover
• Retirement & savings: long-term financial wellbeing through retirement savings plans
• Employee referral programme: earn a competitive bonus when you refer successful new team members
• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
• Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

🎯 Requirements

• Minimum of 3+ years experience in IT Support/Service desk support
• Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.
• Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.
• Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS

🏖️ Benefits

• Winning team: the opportunity to scale up one of the world’s most successful fintech companies
• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
• Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
• Health coverage: support for your physical and mental wellbeing, including private health cover
• Retirement & savings: long-term financial wellbeing through retirement savings plans
• Employee referral programme: earn a competitive bonus when you refer successful new team members
• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
• Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Skills & Technologies

Remote

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Lendable Ltd

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About Lendable Ltd

Lendable is a UK-based fintech that operates an online consumer-lending platform using open-banking data and machine-learning underwriting to offer unsecured personal loans and car finance. Founded in 2014 and headquartered in London, it funds loans through an institutional peer-to-peer model, matching investors with borrowers seeking fast, fixed-rate credit. The company automates identity, affordability and risk assessment, providing near-instant decisions and same-day payouts while giving investors access to diversified consumer credit returns. Regulated by the Financial Conduct Authority, Lendable has originated more than £2 billion in loans without maintaining physical branches, focusing on transparent pricing and mobile-first customer experience.

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