Job Overview
Location
Chevy Chase, MD
Job Type
Full-time
Category
Product Management
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for end user technical issues across Lynk Global’s office environments.
- • Provision, configure, and deploy hardware including laptops, printers, telephones, and other office equipment.
- • Install, configure, and maintain operating systems (Windows 10 and macOS) and enterprise software applications.
- • Diagnose and repair hardware and software malfunctions to minimize downtime and ensure operational continuity.
- • Administer and manage Active Directory, Group Policy, Office 365, and ESET security systems.
- • Maintain accurate and up-to-date asset inventory of all IT equipment and ensure proper tracking and lifecycle management.
- • Procure hardware and software based on departmental needs and budget constraints.
- • Provide hands-on end user training and ongoing technical support to staff at all levels.
- • Document IT procedures, workflows, and troubleshooting guides to standardize support practices.
- • Travel occasionally to Lynk Global’s office in Chantilly, VA to provide on-site technical support as required.
- • Ensure compliance with U.S. Government export control regulations (ITAR) in all IT operations and user access management.
- • Collaborate with internal teams to identify technology gaps and implement solutions that enhance productivity and security.
- • Respond to urgent technical incidents with prioritization and clear communication to affected users.
- • Maintain a customer-service-oriented approach to all technical interactions, ensuring high user satisfaction.
- • Stay current with evolving IT best practices and emerging tools to improve support efficiency and system reliability.
🎯 Requirements
- • 2–4 years of experience providing end user technical support
- • Hands-on experience with Windows 10 and macOS operating systems
- • Experience managing users and groups in Active Directory and Office 365
- • Experience using MDM platforms such as ManageEngine, Intune, or similar
- • Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- • Excellent customer service and communication skills
- • CompTIA A+ certification or equivalent experience
🏖️ Benefits
- • Opportunity to work on technology that connects billions of people globally via satellite direct-to-device (D2D)
- • Exposure to cutting-edge satellite communications and global telecom infrastructure
- • Collaborative startup environment with high-impact mission-driven work
- • Potential to branch into security, cloud, or development areas based on interest and performance
Skills & Technologies
About Lynk Global Limited
Lynk Global Limited operates a low-Earth-orbit satellite constellation that provides direct-to-mobile-phone connectivity for standard, unmodified GSM handsets. The network delivers two-way SMS, emergency alerts, and basic data services without requiring new hardware or software. Lynk offers global coverage for maritime, aviation, and remote terrestrial markets, partnering with mobile network operators to extend their service footprints. The company launched its first commercial satellites in 2022 and is headquartered in Falls Church, Virginia, with engineering facilities in Maryland.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Hims & Hers Health, Inc.
9 days ago
IQVIA Holdings Inc.
1 month ago
