IT Support Engineer

Solace Corporation

Job Overview

Location

Redwood City, CA

Job Type

Full-time

Full Job Description

📋 Description

• Provide Tier 1 and Tier 2 technical support via helpdesk, Slack, and other remote-support tools.
• Troubleshoot and resolve hardware, software, and connectivity issues on macOS, Windows, and mobile platforms.
• Manage user onboarding and offboarding, including device setup, account provisioning, and permissions through tools such as Google Workspace, Okta, and 1Password.
• Support and maintain Slack, Zoom, and other applications used across the organization.
• Administer device management and endpoint-security tools.
• Maintain the company’s hardware inventory, asset tracking, and license management systems.
• Collaborate with the Security team to ensure adherence to security policies, including MFA, patching, and access-control requirements.
• Document troubleshooting procedures, IT workflows, and user guides in the internal IT & Security Wiki.
• Assist with network and office infrastructure support where applicable, including printers, routers, and A/V systems.
• Participate in IT projects and process-improvement initiatives as assigned.

🎯 Requirements

• 3 - 6 years of experience in IT support, helpdesk, or systems administration
• Strong knowledge of macOS and Windows operating systems.
• Demonstrated experience with cloud-based SaaS applications.
• Strong Tier 1 and Tier 2 support experience.
• Familiarity with identity and access management (IAM) tools, MDM systems, and ticketing platforms.

🏖️ Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Opportunities for professional growth and development

Skills & Technologies

AWS

GCP

Remote

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Solace Corporation

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About Solace Corporation

Solace Corporation provides event-driven middleware and streaming data movement solutions that let enterprises connect cloud, on-premises, and IoT environments. Its PubSub+ event brokers, APIs, and managed services enable real-time information flow across applications, devices, and users for financial services, retail, transportation, and government markets. The company supports open protocols like AMQP, MQTT, JMS, and REST, integrates with Kubernetes, Kafka, and serverless platforms, and offers hybrid and multi-cloud deployment options. Headquartered in Ottawa, Canada, Solace was founded in 2001 and serves global customers requiring low-latency, high-throughput, and secure event streaming.

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