IT Support Specialist

WeLoglobal Inc.

Job Overview

Location

Gurgaon, India

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary on-site IT contact for all employees at the Santa Clara office, providing frontline technical support during business hours via a rotating schedule that ensures continuous coverage.
• Resolve Level 1 hardware, software, and connectivity issues for Windows and Mac devices, including troubleshooting login failures, access permissions, peripheral device malfunctions, and browser-based application errors.
• Provide direct support for enterprise SaaS platforms including Office 365, SharePoint Online, Microsoft Teams, Citrix ShareFile, Okta, Zendesk, Workday, JIRA, and Confluence.
• Manage end-to-end IT equipment procurement, provisioning, and asset tracking — coordinating with vendors, configuring devices, installing software, and ensuring licenses are properly assigned and documented.
• Administer Microsoft Azure Active Directory for user and device management, including account creation, group assignments, access revocation, and device enrollment via Microsoft Intune.
• Configure and maintain endpoint security and compliance policies using Microsoft Intune and related endpoint management tools.
• Troubleshoot and resolve network connectivity issues involving DHCP, DNS, VPN, NAT, IP address configuration, network patching, and switch installation.
• Manage file and folder permissions using NTFS and share permissions, as well as Microsoft 365 and security groups to ensure appropriate access controls.
• Respond to and resolve IT tickets with speed and professionalism, prioritizing requests based on urgency and impact to business operations.
• Maintain accurate, up-to-date inventory records for all IT assets, including hardware, software licenses, and peripherals, ensuring audit readiness at all times.
• Ensure new hire equipment is procured, configured, and delivered ready for use before their first day of work.
• Document all support interactions and escalations clearly to reduce resolution time for higher-tier teams and improve knowledge sharing.
• Collaborate across time zones to provide seamless support during the designated shift: 8:30 PM IST to 5:30 AM IST, with night shift allowances applied.
• Act as a trusted, responsive partner to onsite workers by demonstrating patience, clarity, and professionalism when explaining technical issues to non-technical users.
• Proactively identify and resolve potential issues before they escalate, demonstrating ownership and urgency in all tasks.
• Maintain high levels of onsite worker satisfaction through consistent, reliable, and timely IT service delivery.

🎯 Requirements

• Bachelor's degree or equivalent work experience in Computer Science or IT/IS
• 3+ years of hands-on IT support or systems administration experience in a professional office environment
• Strong working knowledge of Windows and Mac OS troubleshooting, enterprise SaaS platforms (Office 365, Okta, Teams, etc.), and Microsoft Azure Active Directory
• Experience with Microsoft Intune and endpoint management, hardware procurement, asset tracking, and software license management
• Understanding of fundamental network technologies (DHCP, DNS, VPN, NAT) and hands-on experience with IP configuration, network patching, and switch installation
• Excellent interpersonal and communication skills in English, with ability to explain technical issues clearly to non-technical users

🏖️ Benefits

• Night shift allowances provided for working 8:30 PM IST to 5:30 AM IST
• Opportunity to support a global AI data company with a network of 500,000+ vetted experts across 300+ languages
• Role involves direct impact on the user experience of a high-growth, mission-critical IT environment
• Exposure to enterprise-grade tools including Microsoft Intune, Azure AD, Okta, and endpoint management systems

Skills & Technologies

Azure

Remote

Degree Required

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WeLoglobal Inc.

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About WeLoglobal Inc.

WeLoglobal is a technology company specializing in providing innovative logistics and supply chain solutions. Their platform leverages advanced analytics, AI, and automation to optimize transportation, warehousing, and inventory management for businesses across various industries. WeLoglobal aims to enhance efficiency, reduce costs, and improve visibility throughout the supply chain. They offer services such as freight management, last-mile delivery optimization, and real-time tracking, enabling clients to streamline their operations and meet customer demands more effectively. The company focuses on digital transformation within the logistics sector, making complex supply chains more manageable and responsive.

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